True PERFORMANCE 1000 User Manual

37
Fault Code Category Description Cause Corrective Action
Fault CN00:
Corrupted Console
Confi guration
Console Corrupted brainboard
confi guration / fails integrity
check
A. Corrupt software
B. Firmware and software
versions are not
compatible
A. Power cycle machine --
Reconfi gure console
B. Reinstall software/fi rmware
-- Contact TRUE product
support
Fault CN01: Internal
Fault
Console Math error - software A. Console confi gured
incorrectly
B. Corrupt software
A. Power cycle machine --
Reconfi gure console
B. Reinstall software/fi rmware
-- Contact TRUE product
support
Fault CN02: Invalid
Console Confi guration
Console The product confi guration
data has failed validation
checks (incline ranges make
no sense, etc.)
A. Console confi gured
incorrectly
B. Incline motor out of
range
C. Loose cable
A. Power cycle machine --
Reconfi gure console
B. Reinstall software/fi rmware
-- contact TRUE product
support
C. Check cable connections
Fault CN03: Stuck
Key
Console Membrane key stuck down/
closed
Membrane key is damaged Contact TRUE product support
Fault CN04: Lower
Board Comm Fault
Console Brainboard fails to receive
timely communication
responses from lower board
/ Fault after 3 retries
A. Console
B. Loose cable
C. Motor control board
A. Power cycle machine
B. Check cable connections
C. Contact TRUE product
support
Fault CN05: No Lower
Control
Console No lower board connected to
console - detection wires not
connected
A. Loose cable
B. Console confi gured
incorrectly
A. Power cycle machine --
Check cable connections
B. Reconfi gure console
Fault CN06: Confi g
Mismatch
Console Console is confi gured for a
product diff erent than that to
which it is connected
Console confi gured
incorrectly
Power cycle machine --
Reconfi gure console
Fault CN07:
Calibration Timeout
Console Incline calibration was not
able to complete within
allowed time
Low AC Line Voltage Retry calibration --
Verify AC voltage at outlet
Fault CN08:
Calibration Failed
-- Lower Limit
NotReached
Console During incline calibration,
the incline stalled before
reaching what should be the
lower limit
A. Console displays Fault
Calibration not saved.
Incline disabled.
B. Incline potentiometer
value out of range
A. Power cycle machine --
Check cable connections
-- Run incline calibration
B. Contact TRUE product
support
Fault CN09: Insert
Safety Key
Console Emergency circuit opened A. Safety key not engaged
B. Loose cable
C. Switch damaged
A. Re-insert safety key
B. Check cable connections
C. Contact TRUE product
support
Fault CN10: E-Stop
Fault
Console A test of the emergency
circuit has failed
A. Console Catch
B. Safety Key not engaged
C. Loose Cable
D. Switch Damaged
A. Power cycle machine
B. Re-insert safety key
C. Check cable connections
D. Contact TRUE product
support
Fault CN24: BB
Comm Fault
Console SBC cannot communicate
with Brainboard
Console Power cycle machine -- Contact
TRUE product support
Fault CN25: Firmware
Mismatch
Console Firmware on brainboard
not compatible with SBC
software
A. Corrupt software
B. Firmware and software
versions are not
compatible
A. Power cycle machine --
Reconfi gure console
B. Reinstall software/fi rmware
-- Contact TRUE product
support

True PERFORMANCE 1000 Specifications

General

Brand	True
Model	PERFORMANCE 1000
Category	Treadmill
Language	English