True RESIDENTIAL - Ownership; Serial L Abel lo C Ation

TRUE RESIDENTIAL
®
TEC_TM_151 | REV. A | EN07/28/2021Page 8 of 48
OWNERSHIP
To ensure that your unit works properly from the
first day, it must be installed properly. We highly
recommend a trained refrigeration mechanic and
electrician install your True equipment. The cost of a
professional installation is money well spent.
Before you start to install your TRUE unit, carefully
inspect it for freight damage. If damage is
discovered, immediately file a claim with the delivery
freight carrier.
TRUE is not responsible for damage incurred during
shipment.
For any questions about installation, please contact
your True dealer or True Residential Technical
Service at 844-746-9423 or TrueResidentialService@
TrueMfg.com. Please have your model and serial
number available.
NOTICE TO CUSTOMER
Loss or spoilage of products in
your refrigerator/freezer is not
covered by warranty. In addition
to following recommended
installation procedures, run the refrigerator/freezer
for 24 hours prior to usage to verify its proper
operation.
REGISTER YOUR PRODUCT
To qualify for TRUE’s extended
7–12 year parts only sealed
system warranty, you must
register your product* within 12
months of the unit’s installation
date. To register your unit,
complete and submit the form
at https://www.true-residential.com/product-registration.
For warranty details, please see page 47.
SERIAL LABEL LOCATION
The serial label is located on the upper right wall of the
freezer drawer. See fig. 1.
This label contains important information such as
your model name and serial number. Please have this
information on hand when contacting True so we can
better assist you with your service- or parts-related
inquiries.
SAFETY INFORMATION AND OWNERSHIP
FIG. 1. Serial label location.
CONTACT INFORMATION
WARRANTY DEPARTMENT
Phone: 844-849-6179
TrueResidentialWarranty@truemfg.com
CUSTOMER SERVICE
Phone: 888-616-8783
info@true-residential.com
SERVICE DEPARTMENT
Phone: 844-746-9423
TrueResidentialService@truemfg.com
* Please note that ice machines do not qualify for this
extended warranty.