TSC MH240 User Manual

61
7. TroubleShooting
Problem
Possible Cause
Recovery Procedure
Power indicator does not illuminate
 The power cord is not properly connected.
 The power switch is closed.
 Plug the power cord in printer and outlet.
 Switch the printer on.
Carriage Open
 The printer carriage is open.
 Close the print carriage.
Not Printing
 Check if interface cable is well connected.
 Check if wireless or Bluetooth device is well
connected.
 The port in the Windows driver is not
correct.
 Re-connect cable to interface or change a new cable.
 Reset the wireless device setting.
 Select the correct printer port in the driver.
 Clean the printhead.
 Printhead’s harness connector is not well connected with
printhead. Turn off the printer and plug the connector
again.
 Check your program if there is a command - PRINT at the
end of the file and there must have CRLF at the end of
each command line.
No print on the label
 Label or ribbon is loaded not correctly.
 Use wrong type paper or ribbon
 Follow the instructions in loading the media and ribbon.
 Ribbon and media are not compatible.
 Verify the ribbon-inked side.
 The print density setting is incorrect.
No Ribbon
 Running out of ribbon.
 The ribbon is installed incorrectly.
 Supply a new ribbon roll.
 Refer to user’s manual to reinstall the ribbon.
No Paper
 Running out of label.
 The label is installed incorrectly.
 Gap/black mark sensor is not calibrated.
 Supply a new label roll.
 Refer to user’s manual to reinstall the label roll.
 Calibrate the gap/black mark sensor.
Paper Jam
 Gap/black mark sensor is not set properly.
 Make sure label size is set properly.
 Labels may be stuck inside the printer
 Calibrate the media sensor.
 Set media size correctly.
 Remove the stuck label inside the printer mechanism.

TSC MH240 Specifications

General

Print technology	Direct thermal / Thermal transfer
Maximum resolution	203 x 203 DPI
Maximum printing width	104 mm
Display type	LCD
Product color	Black
Built-in display	Yes
Display resolution	320 x 240 pixels
Maximum media length	25400 mm
Maximum roll diameter	203.2 mm
Supported paper width	20 - 114 mm
AC input voltage	100 - 240 V
Power source type	AC
AC input frequency	50 - 60 Hz
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Serial interface type	RS-232
Connectivity technology	Wired & Wireless
Storage temperature (T-T)	-40 - 60 °C
Operating temperature (T-T)	5 - 40 °C
Storage relative humidity (H-H)	10 - 90 %
Operating relative humidity (H-H)	25 - 85 %
Sustainability certificates	ENERGY STAR
Ethernet LAN data rates	10, 100 Mbit/s
Flash memory	512 MB
Storage media	Flash
Internal memory	256 MB
Built-in barcodes	1D, 2D, AZTECCODE, Code 11, Code 128 (A/B/C), Code 39, Code 49, Code 93, Code-128 Codabar Library, Data Matrix, EAN128, EAN13, EAN8, GS1 DataBar, Interleaved 2/5, MaxiCode, MicroPDF417, PDF417, QR Code, UPC-A, UPC-E
Compatible memory cards	MicroSD (TransFlash)
Maximum memory card size	32 GB
Page description languages	TSPL-EZ

Weight and Dimensions

Depth	502 mm
Width	276 mm
Height	326 mm