6. TroubleShooting
Power indicator does not illuminate.
* The power cord is not properly connected.
* Plug the power cord in printer and outlet.
* Switch the printer on.
-The printer status from TSC
Console shows “Head Open”.
- The LED shows “Red (solid)”.
* The printer carriage is open.
* Please close the print carriage.
- The printer status from TSC
Console shows “Ribbon End Err.”
Or “Ribbon Encoder Err.”
- The LED shows “Red (blinking)”.
* Running out of ribbon.
* The ribbon is installed incorrectly.
* Supply a new ribbon roll.
* Please refer to the steps on section 3.2 to re-install the
ribbon.
- The printer status from TSC
Console shows “Out of Paper”.
- The LED shows “Red (blinking)”.
* Running out of label.
* The label is installed incorrectly.
* Gap/black mark sensor is not calibrated.
* Supply a new label roll.
* Calibrate the gap/black mark sensor.
- The printer status from TSC
Console shows “Paper Jam”.
- The LED shows “Red (blinking)”.
* Gap/black mark sensor is not set properly.
* Make sure label size is set properly.
* Labels may be stuck inside the printer
mechanism.
* Calibrate the gap/black mark sensor.
* Set label size correctly.
* Cable is not well connected to serial or USB
interface or parallel port.
* The serial port cable pin configuration is not pin
to pin connected.
* Re-connect cable to interface.
* Change a new cable.
* Ribbon and media are not compatible.
* Verify the ribbon-inked side.
* Reload the ribbon again.
* Clean the print head.
* The print density setting is incorrect.
* Print head’s harness connector is not well connected with
printhead. Turn off the printer and plug the connector again.
* Check your program if there is a command PRINT at the end
of the file and there must have CRLF at the end of each
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