TurboChef HHD-9500-1 - Troubleshooting; Common Issues and Resolutions

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TROUBLESHOOTING
Troubleshooting
The following is a list of fault codes and error messages, along with the possible problem(s) that the oven may
experience. Please attempt the recommended action before calling Customer Support (800.90TURBO, +1
214.379.6000) or your Authorized Distributor.
NOTE: Many of the issues listed below can occur in either the top or bottom oven. If a fault is specific to the
top/bottom oven, it will be appear on the corresponding half (upper/lower) of the display.
If any fault or error message occurs that is not listed below, contact Customer Support (800.90TURBO, +1
214.379.6000).
WARNING: Food, oven doors, and oven cavities are hot! Use extreme caution when troubleshooting
the issues below.
Issue Possible Cause(s) Resolution
No power to
oven.
- Oven is not plugged in.
- Main circuit breaker is tripped.
- Plug the oven in.
- Verify the wall circuit breaker is on. Reset the
breaker, then power the oven back on.
Oven is not
warming up
properly.
- Oven is in the Off state.
- Door is not closed.
- Oven has been switched off at
the main circuit breaker.
- High-limit thermostat tripped
- Touch “Menu” or the power icon.
- Close the cook cavity door.
- Turn the oven off and unplug the oven – leave
for two minutes. Re-plug in the oven, switch on
the isolator/main power supply, and touch
“Menu.”
- Press the button located on the oven rear wall
(near the power cord) to reset the high-limit
thermostat. There are two high-limit
thermostats, one for the top oven and one for
the bottom oven.
Display reads
“Oven Door
Open” and alarm
sounds.
- Food obstruction preventing
door from closing.
- Oven door is open.
- Door switches require
adjustment.
- Open the door and remove the obstruction.
- Open and close the door several times.
- Call Customer Support.
Oven is not cook-
ing properly.
- Oven is not clean.
- Incorrect group and/or item name
was selected for the product.
- Product was not cooked from
correct starting state (for
example, chilled or frozen).
- Product out of specification.
- Clean the oven following the cleaning
instructions on pages 5-8.
- Ensure the correct food group and/or item
was selected.
- Ensure the product was in the correct state
before being placed in the oven.
- Ensure the product is exactly the same weight/size
as the typical product.