OWNER ASSISTANCE
We at TYM and your TYM dealer/distributor would like you to be completely satisfied with
your investment.
Normally any problems with your equipment will be handled by your dealer/distributor’s service
departments.
If however, you feel that your problem has not been handled to your satisfaction by the
local dealer/distributor, we suggest the following:
Contact the owner or General Manager of the dealership, explain the problem, and request assistance.
When additional assistance is needed, your dealer/distributor has direct access to our office.
If you cannot obtain satisfaction by doing this, contact the TYM office and
provide them with;
• Your name, address and telephone number
• Model and tractor serial number
• Dealer/Distributor Name & Address
• Machine purchase date and hours used
• Nature of problem
Before the contacting TYM office, be aware that your problem will be likely resolved at
the dealership using the dealer’s/distributor’s facilities, equipment and personnel.
So it is important to seek assistance first with the dealer/distributor.
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