9-1-1 Call System Limitations
Vehicles sold in Canada and Mexico DO NOT have 9-1-1
Call system capabilities. 9-1-1 or other emergency line
operators in Canada and Mexico may not answer or
respond to 9-1-1 system calls.
If the 9-1-1 Call system detects a malfunction, any of the
following may occur at the time the malfunction is
detected:
• The Rearview Mirror light will continuously be illu-
minated red.
• The screen will display the following message “Vehicle
phone requires service. Please contact your dealer.”
• An In-Vehicle Audio message will state “Vehicle phone
requires service. Please contact your dealer.”
Even if the 9-1-1 Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop 9-1-1
Call system operation. These include, but are not limited
to, the following factors:
• The ignition key has been removed from the ignition
and the delayed accessories mode is active.
• The ignition key is in OFF position.
• The vehicle’s electrical systems are not intact.
• The 9-1-1 Call system software and/or hardware is
damaged during a vehicle crash.
• The vehicle battery loses power or becomes discon-
nected during a vehicle crash.
• 1X (voice/data) or 3G (data) network and/or Global
Positioning Satellite signals are unavailable or
obstructed.
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