Contact Information
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humidity, salt haze, pressure, lightning, sealed environment, compressed space
storage etc.
8) Products used in conditions not meeting product parameters including, but not
limited to lower or higher voltage, extreme or excessive power surges, improper
power conditions.
9) Defects, malfunctions, or damages caused by non-compliance with technical
guidelines, instructions, or precautions during the installation.
10) Natural loss of brightness and color under normal conditions. Normal degradation
in the performance of the Product, normal wear and tear.
11) Lack of necessary maintenance.
12) Other repairs not caused by product quality, design, and manufacturing.
13) Valid warranty documents cannot be provided. Product serial number is torn or
damaged. Product shell or other external parts are damaged.
14) Repairs after Warranty Period.
15) Products which have too significant damages caused by mishandling, accidents,
improper maintenance, and failure to comply with product manual to be prepared.
16) Products malfunctions caused by unmatched play or control devices that are not
provided by Unilumin. If Products are damaged arising out of the aforementioned
unmatched devices and require Unilumin’s repair, charging rate shall be as per
Article 7.4.
8.5 Warranty Service Process
1) Remote Service Process:
Submit service requirements through website, email, telephone and other service
channels of Unilumin with warranty card or contract number. Specific content of the
service and contact information shall be provided.
2) Product Return to Repair Process:
Submit service requirements through the website, email, telephone and other
service channels of Unilumin with warranty card or contract number. Packing list of the
returned product and postal information to receive the repaired product shall be
provided.
Unilumin’s postal information is stipulated in Article 11.
Customer instructions:
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