All rights reserved  18   Log Analyzer Manual (EN) V1.1 
For older robot software versions (PolyScope 5.7 and 3.12 below) the Log History and Flight Reports 
are retrieved instead of the Support File. 
After the download the user will be asked, if he/she wants to open the pulled data directly on UR Log 
Viewer or just store in the computer. 
2.5.7 Help Tab 
In the Help Tab window, you will find the software description and a summary of this manual. Please 
use it for future reference.  
You  have  the  possibility  to  change  the  language.  Languages  with  “(ErrorCodes)”  at  the  end  only 
showing error codes in the selected language. The other ones also showing the user interface in the 
specific language. 
2
nd
 level Error codes only in English available. 
In case you experience any issues using the UR Log Viewer software, send the logfile to your provider 
so we can always improve and add new features. For downloading the UR Log Viewers logfile, press 
the button on the right bottom corner “Get Logfile”. A pop-up window will open, choose where to save 
it and send it to your UR Log Viewer provider.