Uplift Desk C-Frame - Troubleshooting and Support; Reset Procedure for Errors; Understanding Error Codes; Addressing Starting and Stopping

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If your desk does not respond when you try to raise it or lower it, or if the Keypad displays error messages

from “E01” through “E012”, check to make sure that all the cables to the Legs and Control Box are secure. If

the problem persists, perform the reset procedure below.

*Note: “RST” will look like

“ASr” on the display

Reset Procedure

1. Unplug the Power Cord and hold the DOWN button on the Keypad for 30 seconds.

2. Plug the Power Cord back in.

3. Hold the DOWN button until the desk reaches its lowest height, then release.

Hold the DOWN button again until the LED display reads “RST”

(or for about 10 seconds on the Basic Keypad without display), then

release.

Hold the DOWN button again until the desk lowers a bit,

then

slightly rises and stops, then release.

Your desk is now

ready to use.

4. Advanced Keypads and the Basic Display Keypad will display the current desk height and

you should be able to operate the desk.

5. You may also need to perform this Reset Procedure if the desk is unplugged or loses power.

Troubleshooting

If the error message persists after performing the Reset Procedure above or if there is a height difference

between the Legs which exceeds 1.5’’, contact UPLIFT Desk at the email address or phone number listed on

these instructions.

Code Description Troubleshooting Solution

H01 Overheated

The desk motor has a 10% duty cycle to protect from overheating. For

example, in a 20 minute period if your desk motor is activated for 2 minutes

you will want to let it rest for 18 minutes. Otherwise you may see an H01

code on your keypad

E01-E06

Firmware or

connectivity issues

Check all cables to ensure they’re all rmly plugged in, and perform Reset

procedure above

E07-E012 Legs are uneven

Perform Reset procedure above

Starting & Stopping

If your desk is continuously starting and stopping as you try to raise or lower it, check to make sure the

Control Box is attached securely to the Frame. The Control Box MUST be attached to your Frame in order

for your desk to function properly.

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