www.vanatoo.com 13
TROUBLESHOOTING
IntheunlikelyeventthatyoushouldexperienceproblemswithyourVanatooTransparentZerospeakers,wehavelistedafew
suggestionsthatmighthelpyou.Ifthesesuggestionsfailtocorrectyourproblem,checkourwebsiteforadditionalsuggestionsor
contactoursupportdepartment.
Problem Troubleshooting Steps
PowerLEDisnot
illuminated
• MakesuretheACpowercordisproperlyconnectedtoboththepowersupplyandtoyourhouseholdwalloutlet.
• Makesurethewalloutletthepowercordispluggedintoisa“live”outlet.
• MakesuretheDCpowercordfromthepowersupplyisconnectedtotheDCPowerInconnectorontheactive
speaker.
• MakesuretheblueLEDhasnotbeendimmedtothepointthatitneverlights.
Nosoundfromeither
speaker
• MakesurethepowerLEDisilluminated.Ifnot,seethestepsfor“PowerLEDisnotilluminated”.
• Makesuretheactivespeakervolumeknobisturnedup.
• Makesureyouraudiosourcevolumeisturnedup.
• Makesureyouraudiosourceisplayingaudio.
• Disconnectallbutoneaudiosourceinputontheactivespeaker.
• Unplugpowerfromtheactivespeakerthenplugitbackintoresettheinputstoautoswitchingmode.
• Ifthespeakerwaspreviouslyworkingproperlybutstoppedsuddenly,thismaybetheresultoftheoutputdrivers
experiencingthermalshutdown.Thisisanormalprotectionfeatureanddoesnotindicateamalfunction.Turnthe
poweroontheactivespeaker,wait5minutes,turndownthevolumeoftheaudiosource,thenturnthespeaker
systembackon.
• Ifpossible,trydierentinputsontheactivespeakertoseeifoneworkswhereanothermaynot.
Soundfromactive
speakerbutnotfrom
passivespeaker
• Makesurethecablewhichconnectstheactivespeakertothepassivespeakerisproperlyseatedattheactive
speakeraswellasatthepassivespeaker.
• Ifyouareusingtheanaloginput,makesurethe3.5mmconnectorisrmlyseatedintotheconnectorinputonthe
activespeakerandtheaudiosource.
• Ifyouareusingthe3.5mmtoRCA“Y”cable,makesurebothoftheRCAconnectorsareproperlyseated.
Soundfrompassive
speakerbutnotfrom
activespeaker
• Ifyouareusingtheanaloginput,makesurethe3.5mmconnectorisrmlyseatedintotheconnectorinputonthe
activespeakerandtheaudiosource.
• Ifyouareusingthe3.5mmtoRCA“Y”cable,makesurebothoftheRCAconnectorsareproperlyseated.
Bluetoothdevicewon't
pairwiththeT0
• MakesureyourBluetoothdeviceisinrange(tobesure,placeyourBTdevicewithin5feetoftheT0)
• MakesureanotherBluetoothdevicedoesnotalreadyhaveconnectionwiththeT0.TomakesureallBTconnectionsare
disconnectedhitthe“Pair-Prog”buttononthebackoftheactivespeakerorhitenablefollowedbytheBluetoothbuttonon
theremote,thentrytopairyourdeviceagain.
Audioisdistorted • Ifyouareusingtheanaloginput(3.5mmconnector)makesureyouarenotoverdrivingtheaudioinput.Turndown
thevolumeonyouraudiosourcedeviceand,ifnecessary,turnupthevolumeontheactivespeaker.
• Makesureyouarenotoverdrivingthespeakerdrivers.Turndownyouraudiosourcedevice.Youmaywanttoturn
downthevolumeknobontheactivespeakeralso.
• Makesuretheaudiosourcesignalisprovidingacleansignal.
• Makesurethecablebetweentheaudiosourceandtheactivespeakerisproperlyseated.
Noaudiofromthe
optionalsubwoofer
• MakesuretheRCAcablebetweentheactivespeakersubwooferoutputandthesubwoofer’sinput
areproperlyseated.
• Makesurethesubwooferispluggedinandswitchedon.
• Makesurethesubwoofervolumeisturnedup.
Sounddropsout
momentarily
• Thiscouldbeanindicationthatoneofthemanyautomaticprotectioncircuitsisengagingtoprotectthespeakers
frompermanentdamageasaresultofplayingthespeakerslouderthantheycansafelyplay.Turneithertheactive
speakervolumeortheaudiosourcevolumedownslightlyuntilthisstops.IfyouneedtoplaylouderthantheT0
speakersallow,youshouldconsideraddingasubwoofertoyoursystem.
• Ifyouareusingoneofthedigitalinputsthiscouldalsobeanindicationthatyourdigitalsignalisbeinginterrupted.
Youmayconsiderchangingthedigitalcable.
• IfyouareusingtheBluetoothinputthiscouldbeanindicationthatyourBluetoothsendingdeviceisontheedgeof
beingoutofrange.