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Bollente trutankless® VERO Series Water Heaters www.trutankless.com
BOLLENTE, Inc. WARRANTY & LEGAL
MANUFACTURERS LIMITED WARRANTY
Bollente, Inc.’s trutankless product has been manufactured under strict standards of workmanship and have gone through
rigorous testing to ensure quality and reliability.
1. PRODUCT WARRANTY: Bollente, Inc., (hereinaer, “Bollente or Manufacturer”) subject to the terms and conditions
set forth in this limited warranty, warrants to the original purchaser at the original address or the authorized transferees
(Transferee is dened as any owner of the residence which the trutankless unit has been installed during the term of this
warranty) of such purchaser at the original address (collectively, the “Owner”), the trutankless (hereinaer, “trutankless or
unit” to be free from (i) mechanical or electrical failure of any component solely due to defects in materials or Manufacturer’s
workmanship from the date of original purchase and (ii) leaks solely due to defects in materials or Manufacturer’s
workmanship from the date of original purchase or the date of Owner’s occupancy of a new dwelling in which the trutankless
Water Heater is installed. However, if Owner cannot document the original date of purchase with the original sales receipt,
then the limited warranty period begins on the date the trutankless Water Heater was manufactured. As Owner’s sole and
exclusive remedy, Manufacturer shall, at Manufacturer’s sole election, either repair or replace the trutankless Water Heater
or the defective portion of such product. Manufacturer is not liable for any costs incurred by Owner, including, without
limitation, the cost of any labor. All repairs or replacements must be performed by a Manufacturer-authorized installer or
licensed contractor, using Bollente parts or Bollente approved parts. Manufacturer’s maximum liability is limited to the value
of the water heater. is limited warranty shall be governed by the laws of the United States.
2. COVERAGE TERM: Bollente warrants trutankless residential units (prefaced by a BR model number), and its
Component Parts, to be free from all defects of all materials and workmanship for a period of Five Years from the date of
original purchase or the date of Owner’s occupancy of a new dwelling in which the trutankless Water Heater is installed.
trutankless Commercial units (prefaced by a BC model number), and its Component Parts are warrantied to be free from
all defects of all materials and workmanship for a period of ree Years from the date of original purchase. However, if
Owner cannot document the original date of purchase with the original sales receipt, then the limited warranty period
begins on the date the trutankless Water Heater was manufactured. Additionally, Bollente warrants the copper ceramic
manifold from leaks solely due to defects in materials or workmanship for Lifetime of Owner.
1. Manufacturer is not liable for any water damage or other damages arising, directly or indirectly, including but not
limited to damage caused by frozen or broken water pipes in the event of equipment failure, resulting from any defect
in the trutankless Water Heater component part(s) or from its use.
2. Manufacturer is not liable under this limited warranty or otherwise if:
a. e water heater is not installed by Manufacturer-authorized installer or licensed contractor; or
b. e water heater or any of its component parts have been subject to misuse, alteration, neglect or accident; or
c. Improper sizing; or
d. Using the water heater to heat chemically treated water like that found in a pool or spa; or
e. e water heater has not been installed in accordance with the applicable local plumbing and/or building code(s)
and/or regulation(s); or
f. e water heater has not been installed or maintained in accordance with Manufacturer’s printed instructions, or
installed with improper orientation, improper fastening, improper use of pipe dope/plumbers putty or with the use
of any non-Manufacturer approved sealant; or
g. e water heater has not been continuously supplied with potable water or the water’s inlet temperature is in excess
of 131°F (55°C), Manufacturer’s recommended maximum temperature; or
h. e water heater experiences any water pressure or ow interruptions, normal inlet water pressure is outside of the
published specication for the heater; is exposed to any condition that causes the heater to turn on before the air is
purged from the heater also known as dry re; or
i. If a water soener or lter was not installed in line before the cold water inlet in an area where water hardness exceeds
10.5 grains or 180PPM; or
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