Installation and Operation Guide
www.trutankless.com Bollente trutankless® VERO Series Water Heaters
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j. e water heater has been exposed to conditions resulting from oods, earthquakes, winds, re, freezing, lightning,
electrical surges or circumstances beyond the Manufacturer’s control including all acts of God; or
k. e water heater has been removed from its original installation location; or
l. e water heater has been used for other than the intended purpose; or
m. ere have been changes or modications in the appearance of the unit and the soware and rmware installed; or
n. e installation of parts or accessories not supplied or designated by Bollente, Inc.; or
o. Damages or repairs required as a result of the use of components or accessories not compatible with this unit.
3. Owner, and not Manufacturer or its agent/representative, is liable for and shall pay for all eld charges for labor or other
expenses incurred in the removal and/or repair of the water heater or any expense incurred by Owner in order to repair
the water heater.
3. LIMITATIONS OF REMEDIES AND DAMAGES: THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE
WARRANTY MADE BY MANUFACTURER AND IS MADE IN LIEU OF ALL OTHER WARRANTIES, STATUTORY,
EXPRESSED OR IMPLIED (WHETHER WRITTEN OR ORAL), INCLUDING, BUT NOT LIMITED TO, WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
MANUFACTURER EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. OWNER’S SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR OR REPLACED,
AS PROVIDED IN THIS LIMITED WARRANTY, AND ALL OTHER CLAIMS FOR DAMAGES ARE EXCLUDED.
THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY ARE THE ONLY REMEDIES AVAILABLE TO
OWNER OR ANY PERSON FOR BREACH OF ANY COVENANT, DUTY OR OBLIGATION ON THE PART OF
MANUFACTURER. MANUFACTURER IS NOT LIABLE TO OWNER OR ANY THIRD PARTY FOR ANY LOSS,
PERSONAL INJURY OR PROPERTY DAMAGE, DIRECTLY OR INDIRECTLY, ARISING FROM THE TRUTANKLESS
WATER HEATER. UNDER NO CIRCUMSTANCES IS MANUFACTURER LIABLE TO OWNER OR ANY THIRD
PARTY FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, CONTINGENT, OR PUNITIVE DAMAGES OF ANY
DESCRIPTION, WHETHER ANY SUCH CLAIM BE BASED UPON WARRANTY, CONTRACT, NEGLIGENCE,
STRICT LIABILITY, OR OTHER TORT, OR OTHERWISE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO OWNER.
4. WARRANTY REGISTRATION: To be covered under the Bollente, Inc., Manufacturer’s Limited Warranty Buyer
must register product within thirty (30) calendar days of receipt of Product, by registering online at www.mytankless.com
(registration is not required in California and Quebec but failure to register may aect warranty servicing policy – see Section
6). is is a Limited Manufacturer’s Warranty that conveys benets to the Owner, subject to the terms and conditions set forth
herein. Keep Product documents and online passwords in a safe and secure location. Owner’s obligation under the terms of
purchase and sale require that Warranty Registration must be completed within the prescribed timeframe (within 30 calendar
days) and retain all proof of purchase and installer receipts (evidencing installers contractor license number) for Warranty in
order to protect Owner’s rights and obtain Warranty Conrmation.
5. WARRANTY PROCEDURE FOR SERVICE: Have a licensed electrician determine the exact issue that requires repair.
Please note that technical support is available for qualied technicians only (licensed electricians and/or plumbers).
Technical support that involves potentially dangerous electrical conditions is not available to unqualied persons. When
contacting a trutankless Service Professional, please be sure that the technician has the Serial Number of the unit used
during registration and has reviewed the “Installation Manual” that was supplied with the Product.
e Serial Number of the unit can be found on the log le of the unit. Trutankless Technical Assistance will, at its sole
discretion, determine the best method for repair. Methods of repair include, but are not limited to, replacement of specic
part of Product or replacement of whole unit. If a whole unit requires replacement under the terms of this Manufacturer’s
Warranty, the original unit must be returned to the Bollente oce and a Returned Merchandise Authorization
(see Section6) is required. Owner must secure the cost of return delivery with a valid U.S. credit card. Credit Card
Authorization Forms are available upon request.
If the replaced unit arrives at the trutankless oce within ten (10) calendar days of shipment and is repaired within the
specications of this Manufacturer’s Warranty then the credit card will not be charged. If the unit damage is found to
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