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Bollente trutankless® VERO Series Water Heaters www.trutankless.com
be as a result of items listed in the Exclusions of Coverage (see Section 2), Owner will be charged amount of replacement
parts, and shipment costs. If trutankless Technical Assistance determines a component requires repair or replacement at
the Owner cost under the terms of this Manufacturer’s Limited Warranty, the part will be shipped via standard ground
delivery. If faster shipping service is desired, the Owner must select and pay for those services.
6. RETURNED MERCHANDISE AUTHORIZATION: Subject to the terms and conditions set forth in this limited
warranty, if the trutankless Water Heater fails or leaks because of defects in materials or Manufacturer’s workmanship
during the applicable warranty period set forth above, Owner should contact Manufacturer for a Returned Merchandise
Authorization (RMA). In order to obtain an RMA the Owner must have either registered the unit previously at
mytankless.com or must provide the original purchase order showing the serial number of unit. No returns will be
accepted by the Manufacturer without an RMA and the trutankless assumes no responsibility for a water heater returned
without an RMA. Once an RMA number is issued it is good for 10 days, aer that time the heater will be refused for
service and a new RMA must be issued for the return. Water heater should be wrapped and packaged securely to avoid
shipping damage. Damage occurring in transit as a result of improper packaging is the sole responsibility of the Owner. All
shipments of parts from the Manufacturer to the Owner to replace defective components shall be made via normal ground
transportation. If expedited shipment is required, it will be provided at additional cost to the Owner.
ANY QUESTIONS REGARDING OUR LIMITED WARRANTY SHOULD BE DIRECTED TO OUR SERVICE CENTER
BY CALLING TOLL FREE 855-TO-BUY-TRU BETWEEN 8:00 AM and 5:00 PM MONDAY thru FRIDAY ARIZONA
TIME. NO RETURN WILL BE ACCEPTED BY BOLLENTE WITHOUT PRIOR APPROVAL AND THE ISSUANCE OF
RETURN MERCHANDISE AUTHORIZATION NUMBER CLEARLY MARKED ON THE EXTERIOR OF PACKAGING.
is warranty does not cover any failure or operating diculties due to accident, abuse, misuse, alteration, misapplication,
force majeure, improper installation, improper maintenance or service, poor water quality, scale build-up, or for any other
cause other than defects in materials or workmanship.
is warranty applies to potable water meeting the National Secondary Drinking Water Regulations as set forth in the U. S.
Code of Federal Regulations, 40 CFR Chapter 1 Part 143 (as from time to time amended). Water quality must meet the following:
Description pH
TDS Total
Dissolved
Solids
Total
Hardness
Aluminum Chlorides Copper Iron Manganese Zinc
Max Levels 6.5 to 8.5 Up to 500
Up to
200 mg /L
Up to
0.2 mg /L
Up to
250 mg /L
Up to
1.0 mg /L
Up to
0.3 mg /L
Up to
0.05 mg /L
Up to
5 mg /L
If the water quality at the unit’s service location fails at any time to meet the qualitative standards, the limited warranty
will be void, and BOLLENTE shall have no further obligation in connection with this limited warranty.
In order to facilitate compliance with U.S. Code of Federal Regulations, 40 CFR Chapter 1, Part 143, BOLLENTE
recommends that the unit be supplied with potable water that has been treated by an in-home treatment device such as a
water soener or reverse osmosis unit.
is limited warranty shall be the exclusive warranty made by BOLLENTE International and it made in lieu of all other
warranties, expressed or implied, whether written or oral, including by not limited to warranties of merchantability and
tness for a particular purpose.
Any implied warranties of merchantability and tness arising under state law are limited in duration and period of
coverage provided by this limited warranty, unless the period provided by state law is less. Some states do not allow
limitations on the duration of the implied Warranty lasts, so the above limitation may not apply to you.
BOLLENTE is not responsible or liable for any special, incidental, indirect or consequential damages that may arise,
including damage to person or property, loss of value use or inconveniences. In the case of prevailing local state statutes,
the preceding statement may not apply to you.
Be certain that the heater is installed in accordance with the Manufacturer’s written instructions, and in accordance with
applicable federal, state and local codes.
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