Battery voltage Operational state Action to take
Correct voltage Not powered
There might be a fault with the controller.
Contact your Victron dealer or distributor.
Correct Voltage
Powered, but not
charging
Connect PV supply and check if battery charging starts. If charging does
not start, see chapter: “ Batteries are not charged”.
9.2. Batteries are not charged
This chapter lists all possible reasons why the solar charger does not charge the batteries, and the steps you can take to remedy
the situation.
There are a number of reasons why the solar charger might not charge the batteries.
For example:
• Issues with the battery, PV panels or system wiring.
• Incorrect settings.
• The solar charger is externally controlled.
• Natural battery behaviour.
In some of these cases the VictronConnect app will show, at the bottom of the status screen, a clickable link with the text “why is
the charger off”. If the link is clicked, an explanation will appear as to why the charger is off.
VictronConnect – link to “why is the charger off”
9.2.1. Reverse battery polarity
Reverse polarity is when the positive and the negative battery cable have been accidentally swapped. The battery negative has
been connected to the positive solar charger terminal and the battery positive has been connected to the negative solar charger
terminal.
Examples of correct and incorrect (reverse) battery polarity
MPPT solar charger manual
Page 46 Troubleshooting and Support
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