16
Faults on the Vitoconnect 100 are signalled by various
LED indicators: See page 12.
Faults with LED indicator
Type of fault and measures
LED
Flashes red. No connection to the boiler
■
Check the plug-in connections (Optolink, USB).
■
Check the cable.
LED
Flashes red. No connection to internet
■
No WiFi connection
–
Check the network setting during WiFi commissioning.
–
Check the password during WiFi commissioning.
■
WiFi signal strength insufficient
–
Change the installation location of the Vitoconnect 100: See page 8.
■
WiFi connection established, but no internet connection
–
Check the internet connection with another subscriber, e.g. a laptop.
If no internet connection is possible even with another subscriber, have the
network settings checked by an IT expert.
LED and LED
LED flashes red.
LED pulsates yellow.
No connection to internet
■
Check the WiFi password of your home network.
■
Re-enter the WiFi password.
LED
Flashes red. Fault at the control unit of the heat source
■
Note the message in the ViCare app.
■
Heat generator installation and service instructions
Pulsates red. Access point mode fault
■
Reset the network settings: See page 17.
Flashes yellow. Maintenance mode (no data transfer)
■
Disable maintenance mode: See page 17.
Flashes green. A new Vitoconnect 100 firmware is being installed.
!
Please note
Take care not to damage the Vitoconnect 100.
Do not disconnect the Vitoconnect 100 from the power supply while in-
stalling the firmware.
Faults without LED indicator
Fault Measures
All indicators on the
Vitoconnect 100 are off.
Check the power supply and the plug-in power supply unit for the
Vitoconnect 100.
Restoring factory settings
You can reset all changed values to their factory set-
tings.
What to do if...
Troubleshooting measures
5785665
Diagnosis
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