Why does my Viqua Water System GFCI or breaker repeatedly trip?
Your Viqua Water System GFCI or breaker might be repeatedly tripping due to a wet connection between the lamp and lamp plug. Try cleaning and drying the lamp pins and lamp plug, and check the unit for any leaks or condensation. Alternatively, there could be a short-circuit in the electrical assembly, in which case you should replace the controller.
What to do if my Viqua Water System has no power?
If your Viqua Water System has no power, the GFCI and/or breaker may have tripped, so reset it. Another possibility is that the transient voltage surge suppressor (TVSS) is damaged, requiring a replacement. In some cases, the controller itself may be damaged, which means you'll need to replace the controller and use a TVSS.
What to do if Viqua Water System is operating but water tests reveal bacterial contamination?
If your Viqua Water System is operating but water tests show bacterial contamination, ensure that the UV system is the last piece of treatment equipment. Pathogens may be residing in the distribution lines post-UV, so ensure all distribution lines have been disinfected with chlorine. Also, remove any pipe dead-ends and flush with chlorine, as recontamination from pipe dead-ends may be the cause.
What to do if I see a leak detected from area of UV chamber of Viqua Water System?
If you notice a leak from the UV chamber area of your Viqua Water System, it could be due to condensation of moist air on the cold chamber. Try controlling the humidity or relocating the unit. Another cause might be a damaged, deteriorated, or incorrectly installed O-ring, so inspect and replace it if deteriorated. Also, the lamp/sleeve assembly might not be properly installed; tighten the assembly hand-tight.
How to fix a leak at the inlet or outlet of my Viqua Water System?
If you have a leak at the inlet or outlet of your Viqua Water System, it's likely due to leaking threaded pipe fittings. You should clean the threads, reseal them with Teflon tape, and then retighten.
What to do if I see a leak detected at sensor of Viqua Water System?
If you detect a leak at the sensor of your Viqua Water System, the UV sensor O-rings may be damaged, deteriorated, or incorrectly installed. Inspect the O-rings and replace them if they show signs of deterioration.
Lists various symbols and their meanings related to system hazards.
Provides critical safety instructions to prevent injury or equipment damage.
Details recommended water quality parameters for optimal UV system performance.
Illustrates the system's physical layout and component placement.
Covers the process and prerequisites for mounting the UV disinfection system.
Outlines the steps for sanitizing the plumbing system after installation.
Details the buttons and display features of the UV system's control panel.
Explains the initial screens and selections upon powering up the controller.
Instructions on how to reset the lamp timer after replacement.
Provides a comprehensive list of system alarms and their troubleshooting steps.
Guide for selecting the correct model for replacement controllers.
Information on connecting remote devices using the dry contact output.
Step-by-step guide for replacing the UV lamp.
Procedure for cleaning or replacing the quartz sleeve.
Troubleshooting guide for low UV alarms specific to certain models.
General| Model | E4 |
|---|---|
| Manufacturer | Viqua |
| Category | Water Filtration Systems |
| Lamp Life | 9000 hours |
| Power Consumption | 65W |
| UV Dose | 40 mJ/cm² |
| Maximum Operating Pressure | 125 psi |
| Flow Rate | 12 GPM (gallons per minute) |
| Inlet/Outlet Size | 1" |
| Voltage | 120 V |
| Power Supply | Electronic ballast |
| Operating Temperature Range | 36°F to 104°F |
| Maximum Water Temperature | 104°F |
| Certifications | NSF/ANSI 55 Class A |
| Application | Residential whole house UV disinfection |
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