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FAQ
Q6. Why does it show “slow charging” on my
laptop?
A6. Some users may notice that charging status
shows “slow charging”, this might happen for the
following reasons:
•The charger isn’t powerful enough to charge
your PC. This usually occurs if the power supply
of your system is greater than 100W.
•The charger isn’t connected to the charging
port on your PC. Check your systems
documentation. Some laptops only support
USB-C Power Delivery from dedicated ports.
•The charging cable doesn’t meet the power
requirements for the charger or PC. Make
sure to use the 100W certified USB-C cable that
is included with your dock.
Q3. Why can’t I get the KVM software to down-
load on my Macbook?
A3: While both systems are connected to the
docking station, the VT4950 should be detected as
a removable drive. Open up the folder and drag
the KVM application to your desktop. from there,
double click and run the application.
Q4. Why is the positioning of my computers
flipped?
A4: On each computer, open up the quick options
and navigate to “The position of the other PC”.
From there, you can dictate where each laptop is
in relation to the one you are using. You will also
need to do this with the other system as well.
Q5: How do I change the Host/Slave system
configuration?
A5: In order to change the configuration, you will
need to press the switch button located on the
front of the docking station.
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