Troubleshooting
If you have difculty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
My telephone does not work at all.
Make sure the battery is installed and charged correctly (pages 4 and 5). For
optimum daily performance, return the handset to the telephone base or charger
after use.
Make sure the power adapter is securely plugged into an outlet not controlled by
a wall switch.
Make sure the telephone line cord is plugged firmly into the telephone base and
the wall jack.
Unplug the electrical power to the telephone base. Wait for approximately
15 seconds, then plug it back in. Allow up to one minute for the cordless handset
and telephone base to synchronize.
Charge the battery in the handset for up to 16 hours.
If the battery is completely depleted, charge the handset battery for at least
30 minutes before use (page 5).
Remove and install the battery again. If that still does not work, it may be
necessary to purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in
a working telephone. If the other telephone does not work, the problem is
probably in the wiring or telephone service. Contact your telephone
service provider.
There is no dial tone.
Try all the suggestions above.
Move the cordless handset closer to the telephone base. You may have moved
out of range.
If the previous suggestions do not work, disconnect the telephone base from the
telephone jack and connect to a different phone. If there is no dial tone on that
phone either, the problem is in your wiring or telephone service. Contact your
telephone service provider.
Your line cord may be defective. Try installing a new line cord.
If you have changed your telephone service to digital service from a cable
company or a VoIP service provider, the telephone line may need to be rewired
to allow all existing telephone jacks to work. Contact your service provider for
more information.
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