3 Maintenance
Perform the procedures in this section during routine maintenance or when you discover a
problem with a column-module component. For information about isolating problems in the
column compartment, consult the troubleshooting section in the Waters console Help.
3.1 Contacting Waters Technical Service
If you are located in the USA or Canada, report malfunctions or other problems to Waters
Technical Service (800-252-4752). From elsewhere, phone the Waters corporate headquarters in
Milford, Massachusetts (USA) or contact your local Waters subsidiary. The Waters website
includes phone numbers and email addresses for Waters locations worldwide. Visit
www.waters.com.
When you contact Waters, be prepared to provide the following information:
• Error message (if any)
• Nature of the symptom
• Serial number of the system module and its firmware version, if applicable
• Flow rate
• Operating pressure
• Solvent or solvents
• Detector settings (sensitivity and wavelength)
• Type and serial number of column or columns
• Sample type and diluent
• Data software version and serial number
• System workstation model and operating system version
For an explanation about how to report shipping damages and submit claims, see the document
Waters Licenses, Warranties, and Support Services on the Waters website (www.waters.com).
For troubleshooting information, visit support.waters.com.
December 4, 2019, 715005052 Version 02 (previously released as Rev.B)
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