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Return Material Authorization (RMA)
1. Call Watlow Customer Service, (507) 454-5300, for a
Return Material Authorization (RMA) number before
returning any item for repair. If you do not know why
the product failed, contact an Application Engineer or
Product Manager. All RMA’s require:
• Ship-to address
• Bill-to address
• Contact name
• Phone number
• Method of return shipment
• Your P.O. number
• Detailed description of the problem
• Any special instructions
• Name and phone number of person returning the
product.
2. Prior approval and an RMA number from the Customer
Service Department is required when returning any
product for credit, repair or evaluation. Make sure the
RMA number is on the outside of the carton and on all
paperwork returned. Ship on a Freight Prepaid basis.
3. After we receive your return, we will examine it and try
to verify the reason for returning it.
4. In cases of manufacturing defect, we will enter a repair
order, replacement order or issue credit for material
returned. In cases of customer mis-use, we will provide
repair costs and request a purchase order to proceed
with the repair work.
5. To return products that are not defective, goods must
be be in new condition, in the original boxes and they
must be returned within 120 days of receipt. A 20 per-
cent restocking charge is applied for all returned stock
controls and accessories.
6. If the unit is unrepairable, you will receive a letter of
explanation. and be given the option to have the unit
returned to you at your expense or to have us scrap the
unit.
7. Watlow reserves the right to charge for no trouble found
(NTF) returns.
The EZ-ZONE PM User’s Manual is copyrighted by Watlow
Winona, Inc., © November 2009 with all rights reserved.
EZ-ZONE PM is covered by U.S. Patent Numbers:
6005577; D553095; D553096; D553097; D560175; D55766;
and OTHER PATENTS PENDING
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