Troubleshooting
System restart
1. To restart the vision screener, press and hold the Power button until a confirmation
screen appears. Touch Confirm to turn off the vision screener.
2. When the screen turns black, wait 30 seconds and then press the Power button to
turn the vision screener back on. Ensure the device has power by plugging in the
power cord.
System freeze
If the vision screener locks up and is unresponsive to touch, you need to perform a hard
system reset.
CAUTION This may cause some data loss (such as printer configuration
and subject data).
1. Press the Power button.
2. Once the Power Off window appears, touch Confirm to turn off the device.
3. If the Power Off window does not appear, press and hold the Power button until the
screen goes black, then release the button.
4. Wait about one minute, and then perform the normal start-up process.
Screening Issues
Screening system messages
Issue
Recommendation For more information,
see
Message: The
screening
system is not
initialized.
The exam system did not initialize or is unresponsive. Restart
the device.
System restart
Message: Unable to
save PDF report
for current
subject
The file system may not have enough space. Export data and
clear the device history to free up additional storage space.
To delete records
39
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