Import/Export Issues
Issue Recommendation For more information,
see
Cannot see the .csv file
trying to import
Make sure that the file is at the root level of the USB folder
structure. You cannot import files that are in the subfolders.
About Importing/Exporting
Make sure the file is in the .csv format. You cannot import a
file that ends in .xls or .txt or .doc.
Cannot see the banner .png
file trying to import
Make sure the banner file is:
• Named "Banner.png"
• At the top level of the USB folder structure
• No larger than 1 MB
• Has the image size 1376 x 240 pixels
Custom banner
Message: Imported
0 file. Failed
to import 1
file.
Check that the subject information in the SpotSubject.csv file
is formatted correctly. You must enter the date of birth in the
specified format or enter the age in months or years. For
example, 12/19/1963, 8 months, or 10 years.
Subject Information Screen
After exporting to a
computer, get an error
message: The file
or directory is
corrupted and
unreadable.
Delete or move all the files and folders from the USB flash
drive and retry the export.
Importing/Exporting files
Message: Export
failed due to
an internal
error.
Data export failed. Retry the export. Importing/Exporting files
Message: Unable to
exclude
personal data
from recovered
files, would
you like to
proceed?
If you select Continue, the device exports the recovered data
with the personal information included. You can edit the .csv
files to remove the personal information. However, you might
not be able to remove the personal information from the PDF
files. If you do not want to export the personal information,
you can select Cancel.
Export
Message: Would you
like to delete
the recovered
files from this
device?
If an export contains recovered data files you can delete the
recovered files or keep them on the device.
The device continues to warn you during system startup that
there are recovery files to export until they have been deleted
from the device following an export.
Export
42 Troubleshooting Welch Allyn® Spot™ Vision Screener Model VS100