Printer issues
Check that your printer is turned on and has sufficient ink or toner.
1. Print a test print page directly from the printer.
2. After you confirm your printer is in proper working order, verify the printer is on a
local network by printing to the printer from a computer on the same local network.
3. If all of the above are in working order, restart the vision screener.
4. If you are having a problem with your printer or a print job is stuck in the queue,
touch Tools, and then Printer. Select the printer and touch Pencil, then touch
Reset. This clears any print jobs in the queue and resets the printer.
5. If you are using a network that doesn't support or enable multicast DNS, you need to
configure the printer information. For more information, see To add a printer
manually.
Wireless issues
If you encounter problems connecting to a wireless network:
1. Verify all network settings are entered correctly.
2. Check the Home screen to see if your network name and IP address are identified in
the upper left corner of the black bar.
3. If the settings are correct, check the Wireless icon in the upper right corner. If the
icon is red, try restarting the vision screener.
4. If the connection does not automatically reconnect, touch Tools, and then Network.
5. Touch Security Type, reselect the correct security type (None, WEP, WPA/2 PSK,
and WPA/2 EAP-PEAP), re-enter the username (if required) and password or
passphrase. Select OK.
Battery Issues
Issue Recommendation For more information,
see
Tapping the screen does not
light up the display.
Plug it into an available wall outlet and restart the vision
screener.
System restart
Message: Battery
is almost
depleted,
please plug
into power
source.
Plug the vision screener into an available wall outlet to
charge the device. For best results, charge the vision
screener for four hours.
To charge the vision
screener.
Directions for use Troubleshooting 41
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