2726
TROUBLESHOOTING GUIDE
WARNING! Stop using the generator immediately if any of the following problems occur or risk serious
personal injury. If you have any questions, please contact customer service at 1-800-232-1195 (M-F 8-5 CST),
or email techsupport@wenproducts.com.
PROBLEM POSSIBLE CAUSE SOLUTION
Engine will not
start.
Engine switch is set to OFF. Set engine switch to ON.
Fuel valve is turned to OFF. Turn fuel valve to ON.
Oil is low. Add or replace oil.
Engine is out of fuel. Add fuel.
Engine is filled with
contaminated or old fuel.
Drain fuel in the tank. Fill with fresh fuel.
Spark plug is dirty or broken. Clean or replace the spark plug.
Carburetor is air locked.
Shut off the fuel valve. Remove the bolt from the bottom of the
carburetor. Take off the carburetor bowl to allow it to reset. Re-
place carburetor bowl and reinstall the bolt.
Engine runs
but there is no
electrical output
whatsoever.
Circuit breaker has been tripped
due to overload.
Turn off and unplug electrical device(s). Wait 5 minutes, then
press the circuit breaker to reset. Check the total wattage of the
devices and reduce the load if it exceeds the capacity of the gen-
erator. Then plug the loads back in one by one.
Bad connecting cords/wires.
Check the power cords and extension cords. Do not use if any
cord is damaged. Replace damaged cords immediately.
Bad electrical device connected to
the generator.
Try connecting a different device.
Voltage regulator is bad Check voltage regulator with a multimeter, replace if necessary.
Carbon brushes worn or need
adjustment
Check carbon brushes, adjust so that both brushes extrude the
same length, or replace if worn.
Generator runs but
does not support all
electrical devices
connected.
Generator is overloaded.
Turn off and unplug all electrical devices. Wait 5 minutes, then
press the circuit breaker to reset. Reduce load as necessary, then
plug devices back in one by one.
Short circuit in one of the devices. Try disconnecting any faulty or short-circuited electrical loads.
Air filter is dirty. Clean or replace the air filter element.
Engine is “hunting”
during operation
(engine RPM is
fluctuating).
The fuel isn’t running through the
fuel valve.
Turn off the generator and wait for it to cool down. Check if the
fuel is properly and consistently going through the fuel valve.
The air filter is clogged.
Turn off the generator and wait for it to cool down. Check for any
blockage in the air filter. Check and clean the air filter as neces-
sary.
The muffler or spark arrestor is
blocked
Turn off the generator and wait for it to cool down. Check if the
spark arrestor is blocked. Clean with metal brush as necessary.
There is gunk in the carburetor
preventing a consistent fuel/air
mixture.
Turn off the generator and wait for it to cool down. Use “gunk
remover” spray on the carburetor jets.
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