35
Error Code Information Table:
Code Condition User Handling Dealer Handling
11 Controller exceeds temperature over protection
setting
• Wait until temperature back to normal • Wait until temperature back to normal
12 Motor temperature over protection setting • Please check if motor cable connection is ne
• Wait until temperature back to normal
• Please contact your nearest service shop
• Please check if motor cable connection is ne
• Please check NTC status
13 Battery voltage under protection setting • Please recharge the battery • Please recharge the battery
• Please check battery status
14 Regeneration does not work • Please contact your nearest service shop • Please return to Brand/Kynamic Service Center
if error continues
15 Turn on system when bike is moving • Stop the bike completely and hold up for 2
seconds
• Stop the bike completely and hold up for 2 seconds
17 BMS communication lost • Please contact your nearest service shop • Please check connection between battery and con-
troller
18 Controller detect BMS error • Please contact your nearest service shop • None
19 Battery SOC is higher than setting and regenera-
tion is activated
• Please contact your nearest service shop
31 FW is damaged or lost in the controller • Please repeat update rmware for a few times
• Please return the controller to the service shop
• Please repeat update rmware for a few times
• Please return the controller to Brand/Kynamic Service
Center
CHARGE LEVEL & ERRORS
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