Winkhaus STV AV2 - Errors, Causes; Troubleshooting

Page 34
Winkhaus STV
Operating Manual EAV 0124653 0505 Subject to technical changes
Winkhaus STV GmbH & Co. KG · Berkeser Str. 6 · D-98617 Meiningen · Germany · www.winkhaus.de · stv@winkhaus.de
6 Errors/Causes/Troubleshooting
Error Indication Possible cause Troubleshooting
the door does not
lock automatically
hooked locking
tongue possibly not
locked
• the door is warped
• the contact pressure is too
high
• the door has not been
installed properly
• check the installation, if
required the strikes
• adjust the hinge plates
the latch is
“blocked”
the door is not
closed in the center
range
• the cut-out in the area of
the main locking house
is possibly not sufficient
(dimensions see page 14)
• recut, if necessary
the door cannot be
closed
the tracer is “blo-
cked” at the single
strike
• the door sash has not been
mounted properly
• at the single strike
 change the height of
the door striker (by using a
screw driver)
the motor does not
function although
voltage is applied
at the door
the door cannot be
opened
• no voltage supply via the
cable transition
• check the cable transition
(e. g. contacts, screwed joint
for KÜ-T STV)
the door cannot
be opened by the
motor
the motor does not
function
• power failure
• power supply is interrupted,
e. g. at the cable transition
• unlock mechanically via
profile cylinder/handle or
lock via profile cylinder
• check KÜ (correct the plugin
connection) or see above
the motor stops • the door is warped
• the contact pressure is too
high
• the lock is too tight
• adjust the door
• check the soft movement
via profile cylinder/handle
the motor functions
but the door cannot
be opened
• the main bolt is unlocked
via profile cylinder
• draw the main bolt back
again via the profile cylinder
Power failure
when/during:
a) the door is
locked
• the door can be operated
mechanically (profile cylin-
der/handle)
b) the door is
open, lock is
unlocked
the door is possibly
not held by the
latch
• the motor is not in starting
position
• close the door by pre-
locking the main bolt, if
necessary
c) the unlocking
procedure
when the door is lo-
cked again, possibly
the M-hook, main
bolt do not lock
completely
• the motor is not in starting
position
• door can be operated
mechanically (profile cylin-
der/handle), if motor has
returned to starting position
 completely functions
6. Errors/Causes/Troubleshooting