EN-3
Withings Aura
v2.0 | July, 2015
• Do not allow the device to come in contact with liquids.
Personal Data
• Make sure you have read our privacy policy, which you can find on our website.
• Make sure your Withings account password is secure enough to restrict access
to your account. It should be at least eight-character long, have mixed case,
and use a combination of alphanumeric and special characters.
• We recommend that you protect access to the Withings Health Mate app
with an additional passcode and/or Touch ID. You can do so from the app by
going to Settings in the app and activating Touch ID and Passcode.
• We recommend that you export your data on a regular basis to local storage
on your home computer. You can do so from the Withings Health Mate web
interface by clicking Measurement table, selecting the tab corresponding to
the data you want to export and clicking Download.
Refer to “Retrieving Your Data” on page57 to for more information about the
data you can retrieve from your Withings Aura.
Service and Maintenance
• If the Connected Alarm Clock falls, avoid looking directly at the LED source
and immediately disconnect the power supply. Reconnect it to power after
putting it back in place. If it fails to turn on or does not seem to be functioning
properly, contact customer service at: https://support.withings.com/hc/en-us/
requests/new.
• Do not attempt to repair or modify your Withings Aura yourself.
Service and maintenance not described in this User Guide should be
performed by professional technicians.
• If you have any issues, feel free to contact customer service at: https://support.
withings.com/hc/en-us/requests/new.
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