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Cooling
25. Guarantee / warranty procedure
For products and services supplied directly by Wolseley, you should follow the procedure outlined below.
This warranty applies to all units detailed in this document and, unless otherwise stated in product literature or specific
contracts, provides for a manufacturer’s guarantee of twenty-four months from date of dispatch against faults in workmanship or
materials.
When submitting a warranty claim the following information is required:
• Customer’s original reference number job / order number.
• Wolseley job number / advice note number.
• Type of unit and serial number.
• Date of installation.
• Details of defect.
When providing details of the defect, please give as much information as possible, ie.
• Was the unit satisfactory on delivery?
• Frequency of fault (continuous / intermittent)
• Is the unit leaking? (+ location of leak)
• Items manufactured by Wolseley:
No work should be undertaken to resolve the problem either by the customer or a 3rd party until approved by Wolseley – failure
to do so could invalidate the warranty.
The item may be replaced or rectified if the guarantee claim is valid.
For items that have been installed, Wolseley have the right to decide if rectification on site is suitable and who should undertake
the work or whether to return / replace the unit(s). For items where Wolseley decides to replace, the original faulty item must be
returned. All items which are returned will be inspected.
If the guarantee claim is not valid the customer will be advised and further instructions requested, either to return the item or to
issue an official order to replace or rectify the item.
If you require a replacement product the buyer will be asked to supply a purchase order, when the unit has been returned and
evaluated, the buyer will be notified by Wolseley if the claim is valid.
Sales support & technical support contact details.
Refrigeration technical support
• Selection Spares & Capital Equipment and Materials
• Contact your Regional Engineer
• Midlands 01926 705 069
• South 01179 165694
• North & Scotland 07796 993 202
• London & South East 07713 696035
• Lines open: 8.00am - 5.00pm Monday to Friday
• Mail: refrigeration.support@wolseleyuk.com
Scan the QR code for product support and
technical information on this range.
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