Xerox Phaser 6020 - Page 105

Troubleshooting
Xerox
®
Phaser
®
6020 Printer 105
User Guide
Symptom Cause Solution
The altitude setting is incorrect. Adjust the altitude setting of the printer.
For details, see Adjusting the Altitude on
page 84.
Condensation inside the printer
causes partial blanks or creased
paper.
Turn on the printer and leave it on for at
least one hour remove the condensation.
For assistance, go to the Xerox
®
Support
website at
www.xerox.com/office/6020support.
Vertical blanks The lenses are being blocked. Clean the lenses inside of the printer. For
details, see Cleaning the LED Lenses on
page 75.
The printer is worn or damaged. For assistance, go to the Xerox
®
Support
website at
www.xerox.com/office/6020support.
The toner cartridges are not
Xerox
®
toner cartridges.
Replace the toner cartridges with
genuine Xerox
®
toner cartridges. For
details, see Consumables on page 80.
Slanted printing The paper guides are not
correctly adjusted to the paper
size.
Reset the paper tray guides. For details,
see Loading Paper on page 53.
Colors are blurry or there is white
area around objects
Color-to-color alignment is not
correct.
Perform an automatic color registration
adjustment. For details, see Color
Registration on page 83.