Symptom
Solutions
Envelopes are wrinkled or creased when printed. Check if the crease is within 30 mm (1.2 in.) of the
four edges of the envelope.
• If yes, it is printing as expected. Your printer is not
faulty.
• If not, take the following actions:
Ensure that envelopes are loaded properly in the
bypass tray. For details, see Loading Envelopes in
the Bypass Tray.
Follow the guidelines for printing on envelopes.
For details, see Guidelines for Printing Envelopes.
If the problem persists, use a different size
envelope.
The top margin is incorrect.
• Ensure that the paper is loaded properly.
• Ensure that the margins are set correctly in the
application you are using.
• Adjust the paper registration. For details, see
Adjusting Paper Registration.
The printed surface of the paper is bumpy.
1 Print a solid image over the entire surface of one
sheet of paper.
2 Load the printed sheet into the tray with the
printed side face down.
3 Print five blank pages to remove debris from the
fuser rollers.
CCooppyy aanndd SSccaann PPrroobblleemmss
If the copy or scan quality is poor, refer to the following table.
If the problem persists, for online support information, go to www.xerox.com/office/VLB71XXsupport.
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