4-12 Xerox Customized Envelope Feeder – Problem Solving Guide
Does the Versant User Interface display a fault showing “Tray5isOutofPaper…”?
N Y
The Paper Present Sensor in the Versant MSI tray may be broken. See the Versant Service
Procedure to replace this part.
Are some envelopes (more than one) feeding and printing before the message appears?
N Y
Clean the Feeder Belts (REP 4.1).
The feeder may not be properly registered against the OHCF or Side MSI Tray.
Remove the Feeder from the OHCF or Side MSI Tray.
For OHCF configurations, reinstall the Feeder and verify the OHCF back guides are adjacent to
the Feeder.
For Side MSI Tray configurations, reinstall the Feeder and verify the Side Guide Blocks are
adjacent to the Feeder.
OHCF Configuration MSI Tray Configuration
Call CAS at 585-427-5414 for assistance.
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