Troubleshooting
Xerox
®
WorkCentre
®
6655/6655i Color Multifunction Printer 239
User Guide
Symptom Cause Solution
Colors align incorrectly
Color has shifted outside the
designated area.
To initiate the color registration cycle,
open and close the rear door.
White lines or streaks running
through one color only
Something is blocking the lens for
the affected color.
Clean the lens for the affected color.
The toner cartridges are not
Xerox
®
toner cartridges.
Replace the toner cartridges with
genuine Xerox
®
toner cartridges. For
details, see Consumables on page 207.
The toner was stored in a high
temperature area.
Replace the toner cartridge.
White line or lines running
through all colors
Paper or debris is dragging
against the bottom of the
transfer belt unit.
• Remove any paper or debris from
the paper path.
• Replace the transfer belt unit.
• For assistance, go to the Xerox
®
Support website at
www.xerox.com/office/WC6655sup
port.
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