Xerox WorkCentre 7220 User Manual

Troubleshooting
Xerox
®
WorkCentre
®
7220/7220i/7225/7225i Color Multifunction Printer 257
User Guide
Troubleshooting Print-Quality Problems
This section includes:
• Printing the Troubleshooting Print-Quality Pages ............................................................................................. 257
• Eliminating the Paper or Media as the Problem................................................................................................. 257
• Isolating the Problem to the Printer or to the Application ............................................................................. 258
• Troubleshooting Print-Quality Problems in the Application, Print Driver, or Print Server ................... 258
• Troubleshooting Print-Quality Problems in the Printer .................................................................................... 259
• Performing the Print Calibration Procedure ......................................................................................................... 259
• Print-Quality Problems and Solutions ..................................................................................................................... 260
Your printer is designed to produce consistently high-quality prints. If you observe print-quality problems,
use the information in this section to troubleshoot the problem. For more information, go to
www.xerox.com/office/WC7220_WC7225support.
CAUTION: The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not
cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction
Guarantee is available in the United States and Canada. Coverage could vary outside these areas.
Please contact your local representative for details.
Note: To enhance the print quality, toner/print/drum cartridges for many models of equipment are
designed to cease functioning at a predetermined point.
Printing the Troubleshooting Print-Quality Pages
1. To print procedures on resolving print-quality problems, at the printer control panel, press the
Machine Status button.
2. Touch the Machine Information tab.
3. Touch Information Pages.
4. Touch Troubleshooting Print Quality Page, then touch Print.
5. Compare your print-quality problems to the examples on the pages.
Eliminating the Paper or Media as the Problem
Damaged or unsupported paper or media can cause print-quality problems even when the printer,
application, and print driver are working perfectly. Use the following guidelines to eliminate the paper as
the source of the print-quality problem:
• Make sure that the printer supports the paper or media.
• Make sure that the printer is loaded with undamaged, dry paper.

Xerox WorkCentre 7220 Specifications

General

Functions	Print, Copy, Scan, Fax
Print Technology	Laser
Color Output	Color
Copy Resolution	Up to 600 x 600 dpi
Scan Resolution	Up to 600 x 600 dpi
Fax Speed	33.6 Kbps
Standard Paper Capacity	1, 090 sheets
Duplex Printing	Yes
Memory	2 GB
Hard Drive	160 GB
ADF Capacity	50 sheets
Type	All-in-One
Print Speed	20 ppm
Copy Speed	20 cpm
Connectivity	USB 2.0, Ethernet
Network Connectivity	Ethernet
Operating System Compatibility	Windows, Mac, Linux