9. FAQ ..................................................................................... 61
Q1: Failed to generate Diagnostic report ........................................... 61
Q2: How to print Diagnostic report ..................................................... 62
Q3: Failed to extract files ................................................................... 63
Q4: Mailbox supported ....................................................................... 63
Q5: How to make an appointment for remote support ....................... 63
Q6: How to generate and upload diagnostic log files ......................... 64
Q7: How to switch language .............................................................. 64
Q8: Failed to diagnose vehicle ........................................................... 64
Q9: Failed to activate or register ........................................................ 65
Q10: Failed to turn on when charging ................................................ 65
Q11: Failed to open the Diagnostic app ............................................. 65
Q12: Can’t receive the email after sharing the diagnostic report ........ 65
10. WARRANTY & SERVICES ................................................. 66
11. COMPLIANCE INFORMATION .......................................... 67
FCC Compliance ................................................................................ 67
CE ...................................................................................................... 68
UKCA ................................................................................................. 68
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