Drives Technical Support in USA and Canada
Technical Support for Inverters and Drives is available by phone as follows:
Normal: Monday through Friday during the hours of 8 a.m. to 5:00 p.m. C.S.T.
Emergency: After normal hours, 7 days a week including weekends and holidays
To contact Drives Technical Support, please call 1-800-YASKAWA (927-5292).
From the menu, dial 2 for Inverter and Drive Products, then 5 for Technical Support.
Drives Technical Support can also be reached by e-mail at DriveSupport@yaskawa.com
.
Support information, such as technical manuals, FAQs, instruction sheets and software downloads are available at our website,
www.drives.com
.
When calling for technical support, please have the following materials available:
• The appropriate Technical Manual in hand because the support associate may refer to this
• Complete nameplate information from the drive and the motor.
(Confirm that Drive Nameplate Output amps is greater than Motor Nameplate amps)
•Α list of your parameter settings
• A sketch of the electrical powertrain, from AC line to motor, including filters and disconnects
Field Service, Start Up Assistance, Factory Repair, Replacement Parts, and Other Support
Contact Drives Technical Support for help with any of these needs.
Technical Training
Training is conducted at Yaskawa training centers, at customer sites, and via the internet.
For information, visit www.drives.com
or call 1-800-YASKAWA (927-5292).
From the phone menu, dial 2 for Inverter and Drive Products, then 4 for Product Training.
Support in Other Countries
Yaskawa is a multi-national company with offices and service representation around the world.
To obtain support, always contact the local distributor first for guidance and assistance.
Contact the closest Yaskawa office listed for further assistance.
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