YASKAWA SIGMA 5 - Customer Support Information

1 Introduction
1.4 Customer Support Information
1-8
163475-1CD
163475-1CD
MHTH Postioner
SIGMA V
1.4 Customer Support Information
If assistance is needed with any aspect of the MHTH Postioner
SIGMA V, contact Yaskawa Motoman Customer Support at the following
24-hour telephone number:
For routine technical inquiries, feel free to contact Yaskawa Motoman
Customer Support at the following e-mail address:
When using e-mail to contact Yaskawa Motoman Customer Support,
please provide a detailed description of the issue, along with complete
contact information. Please allow approximately 24 to 36 hours for a
response to your inquiry.
Please have the following information ready before calling:
techsupport@motoman.com
NOTE
Please use e-mail for routine inquiries only. If there is an
urgent or emergency need for service, replacement parts,
or information, contact Yaskawa Motoman Customer
Support at the telephone number shown above.
• Positioner MHTH Positioner SIGMA V
• Controller DX100 or DX200
• Software Version Access this information on the
Pr
ogramming Pendant’s LCD
display screen by selecting {MAIN
MENU} - {SYSTEM INFO} -
{VERSION}
• Serial Number Located on the positioner data
pl
ate
• Sales Order Number Located on the positioner data
pl
ate
(937) 847-3200
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