Yealink MP50 - Support and Diagnostics; Reporting Issues and Collecting Logs

Service & RepairService & Repair
IntroductionIntroduction
How to Report the Issue to Yealink?How to Report the Issue to Yealink?
For headset issues, click the link below and fill out the form. Next, you can open up the Yealink USB connect to get
your firmware version. Then type a description of your problem and submit it. It will then ask for your contact
information, including your email address. Yealink will typically respond within 24 hours.
https://ticket.yealink.com/page/create-ask.html
How to Collect Diagnostic Files?
How to Collect Diagnostic Files?
Yealink Bluetooth headsets support analyzing the headset problem. You can export these files simultaneously via
Yealink USB Connect Tool and troubleshoot if necessary. The diagnostic file format is **.zip.
Steps:
Steps:
1. Go to Device supportDevice support > Log file collectionLog file collection > Collect file collectionCollect file collection on the Yealink USB Connect.
Yealink MP50
User Guide
GoMomentum.com/support | 888.538.3960
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