The headset is powered off automaticallyThe headset is powered off automatically
Make sure the battery is fully charged.
Charging cannot be doneCharging cannot be done
CommonCommon
Try charging with the supplied USB cable.
We recommend you charge in a place with an ambient temperature between 32 °C and 104 °C. Efficient
charging may not be possible beyond this range.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
When charging with a USB AC adapterWhen charging with a USB AC adapter
Ensure the USB AC adapter is firmly connected to the AC outlet.
When using a commercially available USB AC adapter, use one capable of supplying an output current of 1.5 A
or more.
When charging with a PCWhen charging with a PC
Check the supplied USB Type-C cable is properly connected to the PC’s USB port.
Check the PC is turned on.
There may be a problem with the USB port of the connected PC. Try connecting to another USB port on the PC
if one is available.
Restart the PC and try the USB connection procedure again in cases other than those stated above.
Charging time is too longCharging time is too long
When charging with a PC, check that the headset and the PC are directly connected, and not via a USB hub.
Check that you are using a commercially available USB AC adapter capable of supplying an output current of
1.5 A or more.
Check that you are using the supplied USB Type-C cable.
We recommend you charge in a place with an ambient temperature between 32 °C and 104 °C. Efficient
charging may not be possible beyond this range.
Restart the PC and try the USB connection procedure again in cases other than those stated above.
SoundSound
No soundNo sound
Check that both the headset and the connected device are turned on.
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