TROUBLESHOOTING
GUIDE
• Please check the following points
before calling for service.
Problems
•Cause
(Points
to
check)
COOKING
RICE
Rice
cooks
too
hard
or
too
soft:
e
11
the Rice Cooker is positioned on an uneven
or
tilted surface, the texture of the
cooked rice may be too hard or too soft as the amount
of
water becomes
inconsistent.
•The
texture of rice varies depending on the brand of the rice, where it was
harvested, and how long it was stored (new crop or old crop).
►
• The texture of rice varies depending on the room and water temperatures.
• Using the Timer may result
in
softer rice.
•Using
the QUICK menu setting may result in harder rice.
•Make
sure the Inner Cooking Pan has not deformed.
• Did you loosen the rice after cooking was completed?
-+
Loosen
the rice immediately after cooking
is
completed.
Rice
is
scorched:
• Foreign matter such as rice may be stuck to the outside of the Inner Cooking Pan,
on the Heating Plate
or
the Center Sensor.
I
►
•Rice may not have been cleaned sufficiently, allowing too much bran to be left on
the rice grain.
•Make
sure the Inner Cooking Pan has not deformed.
Boils
over
while
cooking:
• Has another menu setting other than PORRIDGE been selected when cooking
porridge?
• Make sure the Steam Vent Cap is attached.
I
►
•
Rice may not have been cleaned sufficiently, allowing too much bran to be left on
the rice grain.
•Make
sure the Inner Cooking Pan has not deformed.
•
Is
the Menu selection or Water Level correct?
-+
pg.11
Unable to start
cooking or the
buttons
do
not
respond:
•Make
sure the Power Plug is plugged
in
securely.
I
•
Does the Display show "E01" or "E02"?
-+
pg.27
►
e
1s
the REGULAR KEEP WARM
or
EXTENDED KEEP WARM light on?
-+
Press
the CANCEL
button
and
press
the START/
REHEAT
button
.
A noise
is
heard
during Cooking /
Keep Warm:
•The
microprocessor (MICOM) makes a sound while adjusting the heat power of
the Rice Cooker. This does not indicate a problem.
•There
is a spark-like noise
when
there
is
water left
on
the
outside of
the
Inner Cooking
Pan
.
I
►
-+
Always
take precautions
to
wipe
the
outer surface
of
the
Inner
Cooking
Pan
and
the
inside
of
the
Main
Body
clean,
especially
of
moisture
and
foreign
matters,
before
placing
the
Inner
Cooking
Pan
into
the
Main
Body.
Steam
comes
out
from
the
gap
between
the
Outer
Lid
and
the
Main
Body:
. . . .
I
►
• Please check _if the Outer. Lid has d~f~rm~d or the Outer Lid Gas~et
1s
damaged.
, •
Is
the Outer Lid Gasket dirty?
-+
If It
Is
dirty, clean the Outer
Lid
Gasket.
The
Reheat
function
does
not
work:
1
►
.
•Make
sure the Keep Warm mode is not cancelled.
-+
pg.14
CAKE
Cake
is
not
cooked
through
or
does
not
rise:
•The
cooking time may have been too short.
-+
Be
sure
to
follow the cooking times suggested
in
the RECIPES. If
it
still
requires more baking, use the Time Setting
0 or 0 buttons
to
adjust
the time.
See pg.18 "HOW
TO
BAKE
CAKE"
or "
RECIPES"
on
pg.22.
•Be
sure to beat the egg whites well until foamy. Otherwise, it may cause
insufficient baking or rising.
eBe sure not to over-beat the egg whites. Beating the egg whites until they
separate may cause insufficient baking
or
rising.
• inaccurately measured ingredients may cause insufficient baking or rising.
•over-mixing
the batter when adding all purpose flour may cause insufficient
baking or rising.
• Adding too much additional ingredients such as raisins may cause
insufficient baking.
•Make
sure not to add too much ingredients. Follow the amount listed
in
the
RECIPES. Too much batter may cause insufficient baking.
eBe sure to bake the cake immediately after preparing the batter. Allowing the
batter to sit for an extended period of time may deflate the batter and cause it to
bake flat.
e
11
you hit the bottom
of
Inner Cooking Pan too many times, it releases too much
air and causes the batter to deflate. Hit the Inner Cooking Pan a few times only.
•Make
sure the Inner Cooking Pan has not deformed. If the Inner Cooking Pan is
deformed, the cake may turn out darker or bake insufficiently.
Cake
rises
too
much:
• Did you add baking powder or baking soda?
-+
Do
not
add
baking
powder
or
baking
soda
as
it
may
cause
the
cake
to
rise
too
high
and
cause malfunction.
25
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