57
Troubleshooting
Problem Recommended Action
The PC/router
connected to the
device cannot
access the
Internet.
y
Ensure that your nano-SIM card is
available.
y
Change the location and nd a place with
good signal.
y
Check the settings of the LAN connection
mode.
y
Contact your service provider and conrm
your APN settings.
The 5G Outdoor
CPE conguration
page cannot be
visited.
y
Enter the correct address. The default
address is http://192.168.254.1.
y
Use only one network adapter in your PC.
y
Do not use any proxy server.
NOTE:
You can press and hold the
RESET
button at the bottom of the device for about 3
seconds to restore your device to the factory settings if needed.
Getting More Help
If you experience some troubles with your device or with the service, you could get
help by calling Customer Service at +35989123.
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