Chapter 17 Troubleshooting
NSA221 User’s Guide
343
Alternatively, if you have a DHCP server on your network and you can access it’s
list of assigned IP addresses, you could see which IP address belongs to which
NSA. You can check the MAC address of your NSA by checking the attached sticker
in the device housing.
17.4 NSA Login and Access
I forgot the server name of the NSA.
• The default server name is nsa221.
• Use the NAS Starter Utility to discover your NSA. If you have admin privileges,
you can directly change the IP address of the NSA using the NAS Starter Utility.
• If the server name has changed and you don’t have the NAS Starter Utility, see
Section 17.4.1 on page 344 to use the RESET button to return the default
setting.
I cannot get to the NSA login screen.
• Use the NAS Starter Utility to discover your NSA. If you have admin privileges,
you can directly change the IP address of the NSA using the NAS Starter Utility.
• Make sure you have used the NAS Starter Utility to initialize your NSA.
• If you used the RESET button, the NSA may have a new IP address. Close and
reopen the NAS Starter Utility to discover the NSA.
• Make sure the NSA is turned on.
• If you are trying to login directly by typing the server name into your web
browser’s address field, make sure you are using the correct server name as the
web site address.
• The default server name is nsa221, if you have changed the server name,
use the new one.
• If the server name has been changed and you do not know the new server
name, see the troubleshooting suggestions for I forgot the server name of the
NSA.
• If it still doesn’t work, try using the NAS Starter Utility.
• Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and Section 1.3 on page 23.
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