Chapter 17 Troubleshooting
NSA221 User’s Guide
355
• BitTorrent jobs are stored in /*/incoming (where ‘*’ is a folder that you have
set.)
• HTTP/FTP jobs are stored in /* (where ‘*’ is a folder that you have set.)
• All jobs triggered by RSS channels create the subfolder in /* using the
channel name where it store all files downloaded from that channel (where ‘*’
is a folder that you have set.)
Check your Preferences in the Download Service (Section 9.6 on page 179)
and Broadcatching (Section 9.8 on page 194) screens to know or configure
where downloaded files are stored.
17.14 Web Publishing
A web-published share cannot be accessed by web browser from the Internet.
• Make sure the person trying to access the share is using the correct web
address (and port number if the NSA’s web publishing feature is not using port
80). See page 213 for details.
• Make sure the publishing feature is turned on and the share is in the list of
published shares.
• Make sure the person trying to access the share is using Internet Explorer 6.0
(and later) or Firefox 1.07 (and later).
• You need to use a public address to access the NSA’s web-published shares from
the Internet. If your NSA uses a private IP address, use the public IP address of
your Internet gateway (firewall) and configure NAT or port forwarding on your
Internet gateway and possibly firewall rules in order to let people access the
NSA’s web-published shares from the Internet.
• Make sure the firewall’s public IP address is static or that the firewall uses a
Dynamic Domain Name (DDNS).
• Web publishing uses TCP protocol and the port number you specify. Make sure
there is not another service using TCP protocol with the same port number. See
Appendix C on page 395 for a list of common services and their associated
protocols and port numbers.
• If Firefox access to the share does not work, check that you did not set the Web
publishing feature to use one of the following ports. (Firefox blocks these ports
by default.)
Table 115 Ports Blocked By Default in Firefox
PORT SERVICE PORT SERVICE PORT SERVICE
1 tcpmux 95 supdup 513 login
7 echo 101 hostriame 514 shell
9 discard 102 iso-tsap 515 printer
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