Chapter 17 Troubleshooting
NSA221 User’s Guide
344
• By default, the NSA gets an IP address automatically. The NSA assigns itself an
IP address if no device assigns one. If your computer is also set to get an IP
address automatically, the computer and the NSA can both assign themselves IP
addresses and communicate. See Section 8.4 on page 163 if you need to
configure the NSA with a static IP address.
• Make sure your computer’s IP address is in the same subnet as the NSA’s IP
address. You can use the NAS Starter Utility to find the NSA’s IP address. See
Appendix A on page 369 for how to change your computer’s IP address. Skip
this if you know that there are routers between your computer and the NSA.
• Ping the NSA from your computer. Make sure your computer’s Ethernet adapter
is installed and functioning properly. In a (Windows) computer, click Start, (All)
Programs, Accessories and then Command Prompt. In the Command
Prompt window, type “ping” followed by the NSA’s IP address (use the NAS
Starter Utility to find the NSA’s IP address if you don’t know it) and then press
[ENTER].
• Make sure you are using Internet Explorer 6.0 (and later) or Firefox 1.07 (and
later).
• Make sure your Internet browser does not block pop-up windows and has
JavaScript and Java enabled. See Appendix B on page 385. With Internet
Explorer 6, you may also have to enable scripting of safe ActiveX controls. See
Section 17.4.2 on page 345.
17.4.1 Reset the NSA
If you forget your password or cannot access the web configurator, use the RESET
button at the rear of the NSA. When you use the following reset procedure, the
system name and admin password are returned to the factory defaults.
You may need to close and re-open the NAS Starter Utility to discover the NSA.
This is because the NSA automatically re-acquires IP address information, so its IP
address may change since. If no IP address information is assigned, the NSA uses
Auto-IP to assign itself an IP address and subnet mask. For example, you could
connect the NSA directly to your computer. If the computer is also set to get an IP
address automatically, the computer and the NSA will choose addresses for
themselves and be able to communicate.
1 Press and hold the RESET button (for about two seconds) until you hear a beep,
and then release it.
2 The NSA automatically restarts to complete the reset.
I forgot the password.
• The default password is 1234.
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