Chapter 16 Troubleshooting
PM7300-T0 User’s Guide
54
7 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Make sure you have logged out of any earlier management sessions using the same user account
even if they were through a different interface or using a different browser.
• Try to access the PM7300-T0 using another service, such as Telnet. If you can access the PM7300-T0,
check the remote management settings to find out why the PM7300-T0 does not respond to HTTP.
I can see the Login screen, but I cannot log in to the PM7300-T0.
1 Make sure you have entered the password correctly. See the device label for the default login name
and associated password. The field is case-sensitive, so make sure [Caps Lock] is not on.
2 You cannot log in to the Web Configurator while someone is using Telnet to access the PM7300-T0. Log
out of the PM7300-T0 in the other session, or ask the person who is logged in to log out.
3 Turn the PM7300-T0 off and on.
4 If this does not work, you have to reset the device to its factory defaults. See Section 16.1 on page 52.
I cannot access the PM7300-T0 via Telnet.
See the troubleshooting suggestions for I cannot see or access the Login screen in the Web Configurator.
Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. I cannot use FTP to upload new
firmware.
See the troubleshooting suggestions for I cannot see or access the Login screen in the Web Configurator.
Ignore the suggestions about your browser.
16.3 Internet Access
I cannot access the Internet.
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