ZyXEL Communications USG40 - Getting more Troubleshooting Help

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Chapter 49 Troubleshooting

ZyWALL/USG Series User’s Guide

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49.2 Getting More Troubleshooting Help

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- Table of Contents3
PART I User's Guide23
Chapter 1 Introduction25
- Overview25
  - Applications26
    - Vpn Connectivity27
    - Ssl Vpn Network Access27
- Management Overview28
- Web Configurator29
Chapter 2 Installation Setup Wizard46
- Installation Setup Wizard Screens46
Chapter 3 Hardware, Interfaces and Zones57
- Hardware Overview57
  - Front Panels57
  - Rear Panels61
- Mounting63
- Default Zones, Interfaces, and Ports68
- Stopping the Zywall/Usg70
Chapter 4 Easy Mode71
- Overview71
- Initial Setup Wizard Screen 1 - Language and Overview75
- Initial Setup Wizard Screen 7 - Security Service83
- Initial Setup Wizard Screen 8 - Port Forwarding85
- Initial Setup Wizard Screen 9 - Guest LAN86
  - Connecting AP Scenarios87
- Initial Setup Wizard Screen 10 - VPN88
- VPN Settings for Configuration Provisioning Wizard: Wizard Type98
- VPN Settings for L2TP VPN Settings Wizard109
- Port Forwarding114
- Wi-Fi and Guest Network Wizard117
  - Guest LAN (Wired Network)118
  - Connecting AP Scenarios119
- Security Service Wizard120
- Myzyxel Portal126
- One Security Portal127
Chapter 5 Quick Setup Wizards129
- Quick Setup Overview129
- WAN Interface Quick Setup130
- VPN Setup Wizard135
- VPN Settings for Configuration Provisioning Wizard: Wizard Type146
- VPN Settings for L2TP VPN Settings Wizard157
Chapter 6 Dashboard162
- Overview162
  - What You Can Do in this Chapter162
- Main Dashboard Screen162
Part II: Technical Reference179
Chapter 7 Monitor181
- Overview181
  - What You Can Do in this Chapter181
- The Port Statistics Screen182
  - The Port Statistics Graph Screen184
- Interface Status Screen185
- The Traffic Statistics Screen187
- The Session Monitor Screen190
- IGMP Statistics191
- The DDNS Status Screen192
- IP/MAC Binding193
- The Login Users Screen193
- The Dynamic Guest Screen194
- Cellular Status Screen196
  - More Information198
- The Upnp Port Status Screen199
- USB Storage Screen200
- Ethernet Neighbor Screen201
- Wireless202
  - Wireless AP Information: AP List202
  - AP List more Information204
  - Config AP206
  - Wireless AP Information: Radio List207
  - Radio List more Information209
  - Wireless Station Info210
  - Detected Device211
- The Printer Status Screen212
- The Ipsec Monitor Screen213
  - Regular Expressions in Searching Ipsec Sas214
- The SSL Screen214
- The L2TP over Ipsec Session Monitor Screen215
- The App Patrol Screen215
- The Content Filter Screen217
- The IDP Screen218
- The Anti-Virus Screen220
- The Anti-Spam Screens222
  - Anti-Spam Report222
  - The Anti-Spam Status Screen225
- The SSL Inspection Screens226
  - Certificate Cache List227
- Log Screens228
  - View Log228
  - View AP Log230
  - Dynamic Users Log233
Chapter 8 Licensing235
- Registration Overview235
- Signature Update237
- Wireless241
  - Overview241
    - What You Can Do in this Chapter241
  - Controller Screen241
Chapter 9 Wireless241
- AP Management Screens242
- MON Mode253
  - Add/Edit Rogue/Friendly List254
- Auto Healing255
- RTLS Overview256
- Technical Reference258
  - Dynamic Channel Selection258
  - Load Balancing259
Chapter 10 Interfaces261
- Interface Overview261
- Port Role Screen266
- Ethernet Summary Screen267
- PPP Interfaces289
  - PPP Interface Summary290
  - PPP Interface Add or Edit291
- Cellular Configuration Screen296
  - Cellular Choose Slot299
  - Add / Edit Cellular Configuration299
- Tunnel Interfaces305
  - Configuring a Tunnel307
  - Tunnel Add or Edit Screen308
- VLAN Interfaces312
  - VLAN Summary Screen313
  - VLAN Add/Edit315
- Bridge Interfaces324
  - Bridge Summary326
  - Bridge Add/Edit327
- Lag336
  - LAG Summary Screen336
  - LAG Add/Edit338
- Vti343
- Trunk Overview346
  - What You Need to Know347
- The Trunk Summary Screen349
  - Configuring a User-Defined Trunk351
  - Configuring the System Default Trunk353
- Interface Technical Reference354
Chapter 11 Routing359
- Policy and Static Routes Overview359
  - What You Can Do in this Chapter359
  - What You Need to Know360
- Policy Route Screen361
  - Policy Route Edit Screen363
- IP Static Route Screen368
  - Static Route Add/Edit Screen368
- Policy Routing Technical Reference370
- Routing Protocols Overview371
  - What You Need to Know371
- The RIP Screen371
- The OSPF Screen373
- Routing Protocol Technical Reference380
Chapter 12 DDNS382
- DDNS Overview382
  - What You Can Do in this Chapter382
  - What You Need to Know382
- The DDNS Screen383
  - The Dynamic DNS Add/Edit Screen384
- Nat388
  - NAT Overview388
    - What You Can Do in this Chapter388
    - What You Need to Know388
  - The NAT Screen388
Chapter 13 NAT388
- The NAT Add/Edit Screen390
- NAT Technical Reference393
Chapter 14 Redirect Service395
- Overview395
- The Redirect Service Screen398
  - The Redirect Service Edit Screen399
- Alg401
  - ALG Overview401
    - What You Need to Know401
Chapter 15 ALG401
- Sip Alg402
- Before You Begin404
- The ALG Screen404
- ALG Technical Reference407
- Upnp409
  - Upnp and NAT-PMP Overview409
  - What You Need to Know409
    - NAT Traversal409
Chapter 16 Upnp409
- Cautions with Upnp and NAT-PMP410
- Upnp Screen410
- Technical Reference411
- IP/MAC Binding418
  - IP/MAC Binding Overview418
    - What You Can Do in this Chapter418
    - What You Need to Know418
Chapter 17 IP/MAC Binding418
- IP/MAC Binding Summary419
  - IP/MAC Binding Edit419
  - Static DHCP Edit420
- IP/MAC Binding Exempt List421
- Layer 2 Isolation423
  - Overview423
    - What You Can Do in this Chapter423
Chapter 18 Layer 2 Isolation423
- Layer-2 Isolation General Screen424
- White List Screen424
  - Add/Edit White List Rule425
- DNS Inbound LB427
  - DNS Inbound Load Balancing Overview427
    - What You Can Do in this Chapter427
Chapter 19 DNS Inbound LB427
- The DNS Inbound LB Screen428
  - The DNS Inbound LB Add/Edit Screen429
  - The DNS Inbound LB Add/Edit Member Screen431
Chapter 20 Web Authentication433
- Web Auth Overview433
  - What You Can Do in this Chapter433
  - What You Need to Know434
- Web Authentication General Screen434
- SSO Overview450
- SSO - Zywall/Usg Configuration452
- SSO Agent Configuration458
- Hotspot462
  - Overview462
  - Billing Overview462
    - What You Need to Know462
Chapter 21 Hotspot462
- The General Screen463
- The Billing Profile Screen466
Label Description472
- The Discount Screen473
- The Payment Service General Screen475
  - The Payment Service Desktop View / Mobile View Screen477
- Printer Manager481
  - Printer Manager Overview481
    - What You Can Do in this Chapter481
  - The General Setting Screen481
Chapter 22 Printer Manager481
- Add Printer Rule484
- Edit Printer Rule484
- Discover Printer485
- Edit Printer Manager (Discover Printer)486
- The Printout Configuration Screen487
- Printer Reports Overview488
- Freetime492
  - Free Time Overview492
    - What You Can Do in this Chapter492
  - The Free Time Screen492
Chapter 23 Freetime492
- Sms496
  - SMS Overview496
    - What You Can Do in this Chapter496
  - The SMS Screen496
Chapter 24 SMS496
- Ipnp498
  - Ipnp Overview498
    - What You Can Do in this Chapter498
Chapter 25 Ipnp498
- Ipnp Screen499
Chapter 26 Walled Garden500
- Walled Garden Overview500
- General Screen500
- URL Base Screen501
  - Adding/Editing a Walled Garden URL502
- Domain/Ip Base Screen503
  - Adding/Editing a Walled Garden Domain or IP504
  - Walled Garden Login Example504
Chapter 27 Advertisement Screen506
- Advertisement Overview506
  - Adding/Editing an Advertisement URL507
Chapter 28 Security Policy508
- Overview508
- One Security509
- What You Can Do in this Chapter512
  - What You Need to Know513
- The Security Policy Screen514
  - Configuring the Security Policy Control Screen515
  - The Security Policy Control Add/Edit Screen518
- Anomaly Detection and Prevention Overview520
- The Session Control Screen529
  - The Session Control Add/Edit Screen530
- Security Policy Example Applications531
Chapter 29 Ipsec VPN534
- Virtual Private Networks (VPN) Overview534
- The VPN Connection Screen539
  - The VPN Connection Add/Edit Screen541
- The VPN Gateway Screen548
  - The VPN Gateway Add/Edit Screen549
- VPN Concentrator556
- Zywall/Usg Ipsec VPN Client Configuration Provisioning558
- Ipsec VPN Background Information560
Chapter 30 SSL VPN570
- Overview570
  - What You Can Do in this Chapter570
  - What You Need to Know570
- The SSL Access Privilege Screen571
  - The SSL Access Privilege Policy Add/Edit Screen572
- The SSL Global Setting Screen575
  - How to Upload a Custom Logo576
- Zywall/Usg Secuextender577
  - Example: Configure Zywall/Usg for Secuextender578
Chapter 31 SSL User Screens581
- Overview581
  - What You Need to Know581
- Remote SSL User Login582
- The SSL VPN User Screens585
- Bookmarking the Zywall/Usg586
- Logging out of the SSL VPN User Screens587
- SSL User Application Screen587
- SSL User File Sharing588
Chapter 32 Zywall/Usg Secuextender (Windows)594
- The Zywall/Usg Secuextender Icon594
- Status594
- View Log595
- Suspend and Resume the Connection596
- Stop the Connection596
- Uninstalling the Zywall/Usg Secuextender596
Chapter 33 L2TP VPN598
- Overview598
  - What You Can Do in this Chapter598
  - What You Need to Know598
- L2TP VPN Screen599
  - Example: L2TP and Zywall/Usg Behind a NAT Router601
Chapter 34 BWM (Bandwidth Management)603
- Overview603
  - What You Can Do in this Chapter603
  - What You Need to Know603
- The Bandwidth Management Screen607
  - The Bandwidth Management Add/Edit Screen610
Chapter 35 Application Patrol618
- Overview618
  - What You Can Do in this Chapter618
  - What You Need to Know618
- Application Patrol Profile619
  - The Application Patrol Profile Add/Edit Screen621
  - The Application Patrol Profile Rule Add Application Screen622
Chapter 36 Content Filtering624
- Overview624
- Content Filter Profile Screen626
- Content Filter Profile Add or Edit Screen628
  - Content Filter Add Profile Category Service628
  - Content Filter Add Filter Profile Custom Service636
- Content Filter Trusted Web Sites Screen639
- Content Filter Forbidden Web Sites Screen640
- Content Filter Technical Reference641
Chapter 37 IDP643
- Overview643
- The IDP Profile Screen644
- IDP Custom Signatures655
- IDP Technical Reference665
Chapter 38 Anti-Virus668
- Overview668
  - What You Can Do in this Chapter668
  - What You Need to Know669
- Anti-Virus Profile Screen670
  - Anti-Virus Profile Add or Edit672
- Anti-Virus Black List674
  - Anti-Virus Black List or White List Add/Edit675
  - Anti-Virus White List676
- AV Signature Searching677
- Anti-Virus Technical Reference678
- Anti-Spam680
  - Overview680
    - What You Can Do in this Chapter680
    - What You Need to Know680
Chapter 39 Anti-Spam680
- Before You Begin681
- The Anti-Spam Profile Screen682
  - The Anti-Spam Profile Add or Edit Screen683
- The Mail Scan Screen685
- The Anti-Spam Black List Screen687
  - The Anti-Spam Black or White List Add/Edit Screen689
  - Regular Expressions in Black or White List Entries690
- The Anti-Spam White List Screen690
- The DNSBL Screen692
- Anti-Spam Technical Reference694
- SSL Inspection698
  - Overview698
    - What You Can Do in this Chapter698
    - What You Need to Know698
Chapter 40 SSL Inspection698
- Before You Begin699
- The SSL Inspection Profile Screen699
  - Add / Edit SSL Inspection Profiles700
- Exclude List Screen702
- Certificate Update Screen704
- Install a CA Certificate in a Browser705
Chapter 41 Device HA707
- Overview707
  - What You Can Do in These Screens707
- Device HA General708
  - Before You Begin708
- Device HA Pro710
  - Deploying Device HA Pro711
  - Configuring Device HA Pro711
- The Active-Passive Mode Screen713
  - Configuring Active-Passive Mode Device HA715
- Active-Passive Mode Edit Monitored Interface718
- Device HA Technical Reference719
Chapter 42 Object723
- Zones Overview723
  - What You Need to Know723
  - The Zone Screen724
- User/Group Overview725
- AP Profile Overview740
  - Radio Screen741
  - SSID Screen746
- MON Profile755
  - Overview755
  - Technical Reference758
- Application759
  - Add Application Rule761
  - Application Group Screen764
- Address/Geo IP Overview765
- Service Overview773
- Schedule Overview778
- AAA Server Overview784
- Auth. Method Overview792
- Certificate Overview795
- ISP Account Overview810
  - ISP Account Summary811
- SSL Application Overview813
  - What You Need to Know813
  - The SSL Application Screen815
- Dhcpv6 Overview818
  - The Dhcpv6 Request Screen819
  - The Dhcpv6 Lease Screen820
Chapter 43 System822
- Overview822
  - What You Can Do in this Chapter822
- Host Name823
- USB Storage823
- Date and Time824
  - Pre-Defined NTP Time Servers List827
  - Time Server Synchronization827
- Console Port Speed828
- DNS Overview829
- WWW Overview839
- Ssh856
- Telnet860
  - Configuring Telnet860
- Ftp862
  - Configuring FTP862
- Snmp863
- Authentication Server868
  - Add/Edit Trusted RADIUS Client870
- Cloudcnm Screen870
- Language Screen873
- Ipv6 Screen873
- Zyxel One Network (ZON) Utility874
  - Zyxel One Network (ZON) System Screen875
Chapter 44 Log and Report877
- Overview877
  - What You Can Do in this Chapter877
- Email Daily Report877
- Log Setting Screens879
- File Manager896
  - Overview896
    - What You Can Do in this Chapter896
    - What You Need to Know896
Chapter 45 File Manager896
- Comments in Configuration Files or Shell Scripts897
- The Configuration File Screen898
- Firmware Management902
  - Cloud Helper903
  - The Firmware Management Screen905
- The Shell Script Screen907
- Diagnostics909
  - Overview909
    - What You Can Do in this Chapter909
  - The Diagnostic Screen909
Chapter 46 Diagnostics909
- The Diagnostics Files Screen910
- The Packet Capture Screen911
  - The Packet Capture Files Screen913
- The System Log Screen914
- The Network Tool Screen915
- The Wireless Frame Capture Screen916
  - The Wireless Frame Capture Files Screen918
Chapter 47 Packet Flow Explore919
- Overview919
  - What You Can Do in this Chapter919
- The Routing Status Screen919
- The SNAT Status Screen924
Chapter 48 Shutdown927
- Overview927
  - What You Need to Know927
- The Shutdown Screen927
Chapter 49 Troubleshooting928
- Resetting the Zywall/Usg940
  - Getting more Troubleshooting Help941
  - Customer Support942
Appendix A Customer Support943
Appendix B Legal Information949
- Safety Warnings957
Appendix C Product Features965
- Index976

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