252 3ware Serial ATA RAID Controller User Guide
C
Warranty, Technical Support,
and Service
This section is organized into the following topics:
• Limited Warranty
• Warranty Service and RMA Process
• AMCC Technical Support and Services
• Sales and ordering information
• Feedback on this manual
Limited Warranty
RAID Controller Hardware. 3-Year Hardware Warranty: AMCC warrants
this product against defects in material and workmanship for a period of
thirty-six (36) months from the date of original purchase. AMCC, at no charge
and at its option, will repair or replace any part of this product which proves
defective by reason of improper workmanship or materials. Repair parts or
replacement products will be provided by AMCC on an exchange basis and
will be either new or refurbished to be functionally equivalent to new.
Products or parts replaced under this provision shall become the property of
AMCC.
Battery Backup Unit (BBU) Hardware. 1-Year Hardware Warranty: AMCC
warrants this product against defects in material and workmanship for a
period of twelve (12) months from the date of original purchase. AMCC, at no
charge and at its option, will repair or replace any part of this product which
proves defective by reason of improper workmanship or materials. Repair
parts or replacement products will be provided by AMCC on an exchange
basis and will be either new or refurbished to be functionally equivalent to
new. Products or parts replaced under this provision shall become the property
of AMCC.
Software Warranty: AMCC will replace a defective media purchased with
this product for a period of up to 30 days from the date of purchase.
AMCC warranty service is provided by returning the defective product to
AMCC.
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