4746
Troubleshooting
Testing: Error Source & Corrective
Action
Configuration error.
System configuration (or
database) failed.
Delete item from the database.
If problem persists, contact your
certified service personnel.
Strip tray reference pad
error. Measured value out
of acceptable range!
The reference pad is contaminated
or damaged. Clean the test strip tray
and the reference pad. Replace the
reference pad or the test strip tray.
If the problem persists contact your
certified service personnel.
Backlight is too strong.
Measurement is not
possible!
External light was too strong during
testing.
Reduce the intensity of the external
light or do not expose the tray directly
to a strong light source (for example to
direct sunlight or a lamp).
Mechanical error.
Stripholder can’t go to
home position.
A) Check if the test strip tray is
properly inserted and remove any
obstacles from its path.
B) Clean the test strip tray.
Home position error. Step
failure detected after
measurement.
Position count check failed after
testing.
Check if the test strip tray is properly
inserted and remove any obstacles
from its path.
Do not push or pull the tray during its
movement.
Strip type mismatch while
calculating the results of
measurement.
Make sure that only LabStrip test
strips designed for automatic
evaluation are used and that they are
positioned correctly on the test strip
tray.
Measured value out of
valid range for one or more
pads.
A) Unrealistic data was collected.
Make sure that the correct test strips
are used.
B) Check the test strips’ date of expiry.
Discard expired strips and open a new
LOT of test strips.
Strip position error. Strip
position check failed after
the measurement.
Strip moved from its initial position
during testing.
Make sure that the strip is correctly
positioned on the test strip tray.
Temperature was out
of allowed range during
measurement.
The ambient temperature was out
of the operating range during the
test. Maintain proper environmental
conditions (
“4.3 Setup considerations”)
and repeat the test with a fresh strip.