Troubleshooting
This section lists problems or observations that may occur, the possible
cause(s), and recommended actions. If the Reader experiences an error, a
message will appear on the screen with directions to resolve the error.
Reader Does Not Power On
Problem What It May Mean What To Do
Reader does not
power on after
you press the
Home Button.
Reader battery is
too low.
Charge the Reader.
Reader is outside
of its operating
temperature range.
Move the Reader to a
temperature between 50 °F
and 113 °F and then try to
power it on.
If the Reader still does not power on after trying these steps, contact
Customer Service.
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