50 ID NOW Instrument User Manual
12.1.3 User Login Errors
Error: Reading Error – Empty Well
The instrument has failed the Self Test due to the empty wells having a high
fluorescence reading.
Action: Ensure that the Test Base is not in the Test Base holder, and press OK to
try again. If the Test Base is not present, clean the Test Base well using a swab and
ethanol and press OK to try again.
If this error persists, tests cannot be run on the instrument. However, stored data
can be viewed: Home>Review Memory.
Error: Reading Error – High Side
The instrument cannot conduct its Self Test. The instrument has failed its Self Test
due to a target in the instrument not providing sufficient response.
Action: Press OK to try again, press Home to return to the Home menu. Without
successfully completing Self Test the user can review results and instrument
details but cannot run a test.
If this error persists, tests cannot be run on the instrument. However, stored data
can be viewed: Home>Review Memory.
Error: Discard Pieces for Self Test
The instrument cannot conduct its Self Test if parts of the test are inside the
instrument.
Action: Remove test pieces as shown under Running a Test, and press OK to try again.
If this error persists or if there are no test pieces in the instrument, check that
there is not a foreign object or contamination obscuring the detector window in
the bottom of the sample receiver heater block as this may be registered by the
instrument as a sample receiver consumable being in place.
Press OK to try again, press Home to return to the Home menu. Without
successfully completing Self Test the user can review results and instrument
details but cannot run a test.
If this error persists, tests cannot be run on the instrument. However, stored data
can be viewed: Home>Review Memory.
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